Front Desk Experience Lead — Luxury Wellness Club

SmartRecruiters, Inc.; San Francisco (CA); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Complimentary Club membership

Job summary

Equinox is seeking energetic Front Desk Associates in San Francisco, CA. The role involves welcoming members, answering calls, and addressing questions while maintaining a clean, professional front desk. You will assist with account updates and tours, delivering the high standard of service our clubs are known for.

Ideal candidates are reliable, friendly, and computer-literate, capable of multitasking, and comfortable working flexible shift times to support club operations and guest experiences.

Qualifications

• Reliable, professional, computer literate, energetic, and friendly.

Responsibilities

• Greet members and guests professionally.
• Answer phones professionally.
• Respond to member questions, concerns and discrepancies.
• Update members’ accounts as needed.
• Maintain an orderly and clean work area.
• Able to work opening/closing/mid-day shifts.
• Able to tour members.
• Provide the highest level of customer service to members and guests.
• Assist other departments with related tasks.

Skills

Customer service

Communication

Friendly demeanor

Computer literacy

Job description

Equinox is seeking energetic Front Desk Associates in San Francisco, CA. The role involves welcoming members, answering calls, and addressing questions while maintaining a clean, professional front desk. You will assist with account updates and tours, delivering the high standard of service our clubs are known for.

Ideal candidates are reliable, friendly, and computer-literate, capable of multitasking, and comfortable working flexible shift times to support club operations and guest experiences.