FRONT DESK ASSOCIATE-HOTEL HOSPITALITY- PART TIME POSITION

ADP, Inc.; Norco (CA); On-site; USD 1,929,000 - 2,617,000; Part time

Job summary

ADP, Inc. in Norco, CA is seeking a part-time Front Desk representative to provide prompt, friendly guest service and efficient check-in/check-out.

You will assist guests, answer phones, upsell rooms, and operate the Property Management System, while completing brand trainings and maintaining a professional lobby environment.

Qualifications

• High school diploma or equivalent.
• Fluent English language skills.
• Strong computer and typing skills; tech-savvy.
• Ability to stand for long periods behind the desk and front office areas.
• Carrying or lifting items weighing up to 50 pounds.
• Willing to work weekends, and/or holidays, and multiple shifts.

Responsibilities

• Provide prompt, friendly, courteous, and professional guest service.
• Check-in/check-out of hotel guests in a timely and professional manner.
• Act as the Manager on Duty (MOD) when scheduled.
• Register guests, issue room keys, provide information on hotel services and local area.
• Answer phones promptly and courteously.
• Upsell rooms to maximize revenue.
• Be proficient with the Property Management System.
• Complete brand trainings and log into Brand Portal.
• Follow hotel operating procedures and protect guest safety.
• Process cash and credit card transactions per procedures.
• Respond to guest complaints with service recovery as needed.
• Perform duties including guest room tours, breakfast setup, data entry, and reports.
• Read and document events/incidents in the communication log.
• Ensure lobby/public areas look proper, including breakfast area.
• Protect the identity, safety, and security of guests and staff.
• Be willing to work any shift.
• Understand room types and rate plans; franchise policy on reservations.
• Process cancellations and modifications to reservations.
• Promote goodwill and teamwork with other departments.
• Exhibit excellent communication and customer service; pleasant and professional demeanor.

Skills

English fluency

Computer skills

Typing skills

Stamina standing

Education

High school diploma or equivalent

Tools

Property Management System

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Norco, CA, US

Reports To: Front Office Manager, General Manager

Requirements:

High school diploma or equivalent

Ability to speak fluent English

Strong computer and typing skills, tech-savvy

Stand for long periods of time behind the desk and front office areas

Carrying or lifting items weighing up to 50 pounds.

Handling objects, products, and computer equipment

Willing to work weekends, and/or holidays, and multiple shifts.

General Responsibilities:

Provide prompt, friendly, courteous, and professional guest service.

Ability to perform check-in / check-out of hotel guests in a timely and professional manner

Act as the Manager on Duty (MOD) when scheduled.

Specific Responsibilities:

Register guests, issue room keys, provide information on hotel services, local area and room location.

Answer phones in a prompt and courteous manner.

Upsell rooms where possible to maximize hotel revenue.

Be proficient on the use of the Property Management System.

Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn

the brand requirements needed for their position.

Have a good understanding of all of hotel operating procedures.

Accurately process all cash and credit card transactions in accordance with the established procedures.

Respond appropriately to guest complaints and guest requests and make appropriate service recovery

actions to ensure total guest satisfaction.

Perform other duties as assigned including guest room tours, special guest requests, breakfast set up,

cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.

Read and document all events, incidents in the communication log.

Ensure the proper appearance of the lobby and all public areas, including the breakfast area.

Ensure processes are followed to protect the identity, safety and security of the guests and fellow

employees.

Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.

Be willing and able to work any shift.

Have complete knowledge of room types and offered rate plans.

Fully understand the hotel’s franchise policy on guaranteed reservations and no- shows.

Process cancellations and modifications to reservations.

Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.

Promote teamwork and quality service through daily communications and coordination with other

departments.

Excellent communication and customer service skills

Pleasant personality

Good team player

Good listener

Well-groomed and professional appearance

Open with praise and discrete with criticism

Performance Standards:

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and