FRONT DESK ASSOCIATE-HOTEL HOSPITALITY- PART TIME POSITION

Hampton Inn- Norco; Norco (CA); Sur place; USD 25 000 - 36 000; Temps partiel

Résumé du poste

Hampton Inn- Norco in Norco, CA is seeking a part-time Front Desk Agent to provide prompt, friendly guest service, check-in and check-out, and information on hotel services. You will be proficient with the Property Management System and handle guest requests with a customer-first mindset.

The role requires upselling rooms when possible, acting as Manager on Duty when scheduled, and being available for weekend and holiday shifts. Excellent communication and a professional demeanor are essential.

Qualifications

• High school diploma or equivalent.
• Ability to speak fluent English.
• Strong computer and typing skills, tech-savvy.
• Stand for long periods behind the desk and front office areas.
• Carrying or lifting items weighing up to 50 pounds.
• Willing to work weekends, and/or holidays, and multiple shifts.

Responsabilités

• Check-in and check-out guests promptly and professionally.
• Register guests, issue keys, provide information on hotel services and local area.
• Answer phones courteously and upsell rooms.
• Be the Manager on Duty (MOD) when scheduled.
• Operate the front desk and Property Management System.
• Complete brand trainings and login to Brand Portal as required.
• Ensure lobby and public areas are tidy and welcoming.
• Process cash and credit card transactions per procedures.
• Respond to guest requests and concerns with appropriate service recovery.
• Coordinate with other departments to ensure guest satisfaction.

Connaissances

English fluency

Typing skills

Customer service

Communication skills

Team player

Formation

High school diploma

Outils

Property Management System

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Norco, CA, US

Reports To: Front Office Manager, General Manager

Requirements:

High school diploma or equivalent

Ability to speak fluent English

Strong computer and typing skills, tech-savvy

Stand for long periods of time behind the desk and front office areas

Carrying or lifting items weighing up to 50 pounds.

Handling objects, products, and computer equipment

Willing to work weekends, and/or holidays, and multiple shifts.

General Responsibilities:

Provide prompt, friendly, courteous, and professional guest service.

Ability to perform check-in / check-out of hotel guests in a timely and professional manner

Act as the Manager on Duty (MOD) when scheduled.

Specific Responsibilities:

Register guests, issue room keys, provide information on hotel services, local area and room location.

Answer phones in a prompt and courteous manner.

Upsell rooms where possible to maximize hotel revenue.

Be proficient on the use of the Property Management System.

Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn

the brand requirements needed for their position.

Have a good understanding of all of hotel operating procedures.

Accurately process all cash and credit card transactions in accordance with the established procedures.

Respond appropriately to guest complaints and guest requests and make appropriate service recovery

actions to ensure total guest satisfaction.

Perform other duties as assigned including guest room tours, special guest requests, breakfast set up,

cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.

Read and document all events, incidents in the communication log.

Ensure the proper appearance of the lobby and all public areas, including the breakfast area.

Ensure processes are followed to protect the identity, safety and security of the guests and fellow

employees.

Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.

Be willing and able to work any shift.

Have complete knowledge of room types and offered rate plans.

Fully understand the hotel’s franchise policy on guaranteed reservations and no- shows.

Process cancellations and modifications to reservations.

Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.

Promote teamwork and quality service through daily communications and coordination with other

departments.

Excellent communication and customer service skills

Pleasant personality

Good team player

Good listener

Well-groomed and professional appearance

Open with praise and discrete with criticism

Performance Standards:

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and