FRONT DESK ASSOCIATE-HOTEL HOSPITALITY

ADP, Inc.; Placentia (CA); Presencial; USD 23.000 - 25.000; A tiempo parcial

Descripción de la vacante

ADP, Inc. is seeking a part-time Front Desk Agent in Placentia, CA. The role requires registering guests, checking in/out, and providing friendly, professional service. You will act as Manager on Duty when scheduled and may upsell rooms to drive revenue.

Candidates must be available for 2pm–10pm and 10pm–6am shifts, hold a HS diploma or equivalent, and demonstrate strong computer/typing skills with a professional appearance. Weekend/holiday work may be required.

Formación

• High school diploma or equivalent required.
• Ability to speak fluent English.
• Strong computer and typing skills; tech‑savvy.

Responsabilidades

• Provide prompt, friendly guest service.
• Register guests and check-in/check-out in a timely, professional manner.
• Act as Manager on Duty when scheduled.
• Upsell rooms to maximize revenue.
• Operate front desk and related systems accurately.
• Respond to guest requests and resolve issues to ensure satisfaction.

Conocimientos

Availability for shifts

English fluency

Computer skills

Typing skills

Standing for long periods

Lifting up to 50 pounds

Weekend/holiday readiness

Educación

High school diploma or equivalent

Herramientas

Property Management System

Brand Portal

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Placentia, CA, US

Salary Range: $16.90 To $18.00 Hourly

Reports To: Assistant General Manager, General Manager

Requirements:

• Looking for availability for 2pm-10pm and 10pm-6am
• High school diploma or equivalent
• Ability to speak fluent English
• Strong computer and typing skills, tech-savvy
• Stand for long periods of time behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects, products, and computer equipment
• Willing to work weekends, and/or holidays and all shifts.

General Responsibilities:

• Provide prompt, friendly, courteous, and professional guest service.
• Ability to perform check-in / check-out of hotel guests in a timely and professional manner
• Act as the Manager on Duty (MOD) when scheduled.

Specific Responsibilities:

• Register guests, issue room keys, provide information on hotel services, local area and room location.
• Answer phones in a prompt and courteous manner.
• Upsell rooms where possible to maximize hotel revenue.
• Be proficient on the use of the Property Management System.
• Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn the brand requirements needed for their position.
• Have a good understanding of all of hotel operating procedures.
• Accurately process all cash and credit card transactions in accordance with the established procedures.
• Respond appropriately to guest complaints and guest requests and make appropriate service recovery actions to ensure total guest satisfaction.
• Perform other duties as assigned including guest room tours, special guest requests, breakfast set up, cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.
• Read and document all events, incidents in the communication log.
• Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
• Ensure processes are followed to protect the identity, safety and security of the guests and fellow employees.
• Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.
• Be willing and able to work any shift.
• Have complete knowledge of room types and offered rate plans.
• Fully understand the hotel’s franchise policy on guaranteed reservations and no- shows.
• Process cancellations and modifications to reservations.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Excellent communication and customer service skills
• Pleasant personality
• Good team player
• Good listener
• Well-groomed and professional appearance
• Open with praise and discrete with criticism

Performance Standards:

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and