FRONT DESK ASSOCIATE-HOTEL HOSPITALITY- FULL TIME POSITION

ADP, Inc.; Norco (CA); In loco; USD 38.000 - 48.000; Tempo pieno

Descrizione del lavoro

ADP, Inc. is seeking a full-time Front Desk/Guest Services associate in Norco, CA. You will manage guest check-ins and check-outs, act as Manager on Duty when scheduled, and provide friendly, professional service in a busy hotel environment.

Responsibilities include registering guests, answering phones, upselling rooms, and using the Property Management System. Brand trainings and adherence to procedures are required, with shifts including weekends and holidays.

Competenze

• High school diploma or equivalent.
• Fluent English required.
• Strong computer and typing skills; tech-savvy.
• Able to stand for long periods behind front desk.
• Willing to work weekends/holidays and multiple shifts.

Mansioni

• Provide prompt, courteous guest service.
• Check-in / check-out of hotel guests in a timely, professional manner.
• Act as the Manager on Duty (MOD) when scheduled.
• Register guests, issue room keys, provide information on hotel services, local area and room location.
• Answer phones promptly and courteously.
• Upsell rooms to maximize hotel revenue.
• Be proficient with the Property Management System.
• Complete brand trainings; log on to Brand Portal and follow brand requirements.
• Know all hotel operating procedures.
• Process cash and credit card transactions accurately.
• Respond to guest complaints and requests with appropriate service recovery.
• Perform other duties including guest room tours, breakfast setup, data entry, reports.

Conoscenze

English fluency

Typing skills

Tech-savvy

Customer service

Formazione

High School Diploma or equivalent

Strumenti

Property Management System

Credit card machine

Copier

Fax

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Norco, CA, US

Reports To: Front Office Manager, General Manager

Requirements:

• High school diploma or equivalent
• Ability to speak fluent English
• Strong computer and typing skills, tech-savvy
• Stand for long periods of time behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects, products, and computer equipment
• Willing to work weekends, and/or holidays, and multiple shifts.

General Responsibilities:

• Provide prompt, friendly, courteous, and professional guest service.
• Ability to perform check-in / check-out of hotel guests in a timely and professional manner
• Act as the Manager on Duty (MOD) when scheduled.

Specific Responsibilities:

• Register guests, issue room keys, provide information on hotel services, local area and room location.
• Answer phones in a prompt and courteous manner.
• Upsell rooms where possible to maximize hotel revenue.
• Be proficient on the use of the Property Management System.
• Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn
• the brand requirements needed for their position.
• Have a good understanding of all of hotel operating procedures.
• Accurately process all cash and credit card transactions in accordance with the established procedures.
• Respond appropriately to guest complaints and guest requests and make appropriate service recovery
• actions to ensure total guest satisfaction.
• Perform other duties as assigned including guest room tours, special guest requests, breakfast set up,
• cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.
• Read and document all events, incidents in the communication log.
• Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
• Ensure processes are followed to protect the identity, safety and security of the guests and fellow
• employees.
• Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.
• Be willing and able to work any shift.
• Have complete knowledge of room types and offered rate plans.
• Fully understand the hotel’s franchise policy on guaranteed reservations and no- shows.
• Process cancellations and modifications to reservations.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
• Promote teamwork and quality service through daily communications and coordination with other
• departments.
• Excellent communication and customer service skills
• Pleasant personality
• Good team player
• Good listener
• Well-groomed and professional appearance
• Open with praise and discrete with criticism

Performance Standards:

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and