FRONT DESK ASSOCIATE-HOTEL HOSPITALITY

Residence Inn by Marriott Anaheim/Placentia; Placentia (CA); On-site; USD 23,000 - 25,000; Part time

Job summary

Residence Inn by Marriott Anaheim/Placentia is seeking a part-time Front Desk Associate in Placentia, CA. You will handle guest check-ins/outs, upsell rooms, and assist guests with services, local information, and brand standards.

The role requires weekdays/weekends availability, strong English, and tech-savvy computer skills. Responsibilities include maintaining a positive guest experience, operating the Property Management System, and representing the hotel as MOD when scheduled.

Qualifications

• High school diploma or equivalent.
• Ability to speak fluent English.
• Strong computer and typing skills, tech-savvy.
• Stand for long periods behind the desk and front office areas.
• Carrying or lifting items weighing up to 50 pounds.
• Willing to work weekends, and/or holidays and all shifts.
• Looking for availability for 2pm-10pm and 10pm-6am.

Responsibilities

• Provide prompt, friendly guest service.
• Check-in/check-out guests promptly.
• Act as MOD when scheduled.
• Register guests and issue room keys.
• Answer phones promptly.
• Upsell rooms to boost revenue.
• Use and maintain the Property Management System.
• Complete brand trainings and access Brand Portal.
• Follow hotel procedures and protect guest safety.
• Process cash and card transactions accurately.
• Address guest complaints and requests to ensure satisfaction.
• Assist with breakfast setup and meeting room prep.
• Document events in the communication log.
• Maintain lobby and public areas appearance.
• Operate front desk equipment as needed.
• Willing to work any shift, including weekends/holidays.

Skills

Customer service

Front desk

Typing

Computer skills

Shift flexibility

Education

High school diploma or equivalent

Tools

Property Management System

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Placentia, CA, US

Salary Range: $16.90 To $18.00 Hourly

Reports To: Assistant General Manager, General Manager

Requirements:

• Looking for availability for 2pm-10pm and 10pm-6am
• High school diploma or equivalent
• Ability to speak fluent English
• Strong computer and typing skills, tech-savvy
• Stand for long periods of time behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects, products, and computer equipment
• Willing to work weekends, and/or holidays and all shifts.

General Responsibilities:

• Provide prompt, friendly, courteous, and professional guest service.
• Ability to perform check-in / check-out of hotel guests in a timely and professional manner
• Act as the Manager on Duty (MOD) when scheduled.

Specific Responsibilities:

• Register guests, issue room keys, provide information on hotel services, local area and room location.
• Answer phones in a prompt and courteous manner.
• Upsell rooms where possible to maximize hotel revenue.
• Be proficient on the use of the Property Management System.
• Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn
• the brand requirements needed for their position.
• Have a good understanding of all of hotel operating procedures.
• Accurately process all cash and credit card transactions in accordance with the established procedures.
• Respond appropriately to guest complaints and guest requests and make appropriate service recovery
• actions to ensure total guest satisfaction.
• Perform other duties as assigned including guest room tours, special guest requests, breakfast set up,
• cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.
• Read and document all events, incidents in the communication log.
• Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
• Ensure processes are followed to protect the identity, safety and security of the guests and fellow
• employees.
• Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.
• Be willing and able to work any shift.
• Have complete knowledge of room types and offered rate plans.
• Fully understand the hotel's franchise policy on guaranteed reservations and no- shows.
• Process cancellations and modifications to reservations.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
• Promote teamwork and quality service through daily communications and coordination with other
• departments.
• Excellent communication and customer service skills
• Pleasant personality
• Good team player
• Good listener
• Well-groomed and professional appearance
• Open with praise and discrete with criticism

Performance Standards:

• Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and