FRONT DESK ASSOCIATE-HOTEL HOSPITALITY - FULL TIME POSITION

Home 2 Suites by Hilton-Fresno; Fresno (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Home 2 Suites by Hilton-Fresno is hiring a full-time Front Desk Associate in Fresno, CA. You will welcome guests, issue keys, and provide information on services and local attractions.

You’ll perform check-in/check-out professionally, answer phones, upsell rooms, and act as Manager on Duty when scheduled. The role requires strong English, basic computer skills, and the ability to stand for long periods.

Qualifications

• Must be available for 2pm-10pm and 10pm-6am shifts.
• High school diploma or equivalent.
• Fluent English speaker.
• Strong computer and typing skills, tech-savvy.
• Able to stand for long periods behind the front desk.
• Able to lift up to 50 pounds.
• Willing to work weekends and holidays and all shifts.

Responsibilities

• Provide prompt, friendly guest service.
• Check-in/check-out guests in a timely and professional manner.
• Act as the Manager on Duty (MOD) when scheduled.
• Register guests, issue room keys, provide hotel info, local area and room location.
• Answer phones promptly and courteously.
• Upsell rooms to maximize hotel revenue.
• Be proficient with the Property Management System (PMS).
• Complete brand trainings and log onto Brand Portal.
• Maintain lobby and public areas in a clean, professional condition.
• Process cash and credit card transactions according to procedures.
• Address guest complaints and requests to ensure total guest satisfaction.
• Perform other duties as assigned, including tours, breakfast setup, data entry and reporting.
• Document events and incidents in the communication log.

Skills

Customer service

Communication

Typing

POS systems

Cash handling

Front desk

Team player

Weekend shift

Education

High school diploma

Tools

Property Management System

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Fresno, CA, US

3 days ago Requisition ID: 1497

Reports To: Assistant General Manager, General Manager

Requirements:

• Looking for availability for 2pm-10pm and 10pm-6am
• High school diploma or equivalent
• Ability to speak fluent English
• Strong computer and typing skills, tech-savvy
• Stand for long periods of time behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects, products, and computer equipment
• Willing to work weekends, and/or holidays and all shifts.

General Responsibilities:

• Provide prompt, friendly, courteous, and professional guest service.
• Ability to perform check-in / check-out of hotel guests in a timely and professional manner
• Act as the Manager on Duty (MOD) when scheduled.

Specific Responsibilities:

• Register guests, issue room keys, provide information on hotel services, local area and room location.
• Answer phones in a prompt and courteous manner.
• Upsell rooms where possible to maximize hotel revenue.
• Be proficient on the use of the Property Management System.
• Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn
• the brand requirements needed for their position.
• Have a good understanding of all of hotel operating procedures.
• Accurately process all cash and credit card transactions in accordance with the established procedures.
• Respond appropriately to guest complaints and guest requests and make appropriate service recovery
• actions to ensure total guest satisfaction.
• Perform other duties as assigned including guest room tours, special guest requests, breakfast set up,
• cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.
• Read and document all events, incidents in the communication log.
• Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
• Ensure processes are followed to protect the identity, safety and security of the guests and fellow
• employees.
• Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.
• Be willing and able to work any shift.
• Have complete knowledge of room types and offered rate plans.
• Fully understand the hotel’s franchise policy on guaranteed reservations and no- shows.
• Process cancellations and modifications to reservations.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
• Promote teamwork and quality service through daily communications and coordination with other
• departments.
• Excellent communication and customer service skills
• Pleasant personality
• Good team player
• Good listener
• Well‑groomed and professional appearance
• Open with praise and discrete with criticism

Performance Standards:

• Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and