Front Desk Associate - FT

iResearch Atlanta, LLC; Plano (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

iResearch Atlanta, LLC in Plano, TX is seeking a Front Desk Associate for a busy medical office. This full-time role suits patient-focused, organized individuals who thrive in a fast-paced healthcare setting.

Responsibilities include greeting patients, scheduling and confirming appointments, answering multi-line phones, verifying insurance, collecting co-pays, and coordinating with clinical staff to ensure smooth patient flow. Monday–Friday 8:00 am–5:00 pm.

Qualifications

• Minimum of 2 years of recent front desk experience in a medical office setting.
• Proficiency with electronic medical records (EMR); experience with eClinicalWorks (eCW) is a plus.
• Strong computer and multitasking skills.
• Excellent verbal and written communication skills.
• Professional, compassionate, and patient-centered demeanor.

Responsibilities

• Greet patients and help with check-in and check-out processes.
• Schedule, confirm, and manage appointments.
• Answer multi-line phones and route calls appropriately.
• Verify insurance benefits and obtain prior authorizations.
• Collect co-pays and outstanding balances.
• Manage incoming and outgoing faxes.
• Maintain a clean, organized, and welcoming lobby area.
• Coordinate with clinical staff to ensure efficient patient flow.
• Perform other duties as assigned by the Front Desk Supervisor.

Skills

Front desk experience

EMR proficiency

Multitasking

Communication skills

Patient-centered demeanor

Tools

eClinicalWorks (eCW)

Job description

We are seeking to add a Front Desk Associate to our busy medical office in Plano, TX. This full-time position is ideal for someone who is patient-focused, organized, and thrives in a fast-paced healthcare environment.

Qualifications:

• Minimum of 2 years of recent front desk experience in a medical office setting
• Proficiency with electronic medical records (EMR); experience with eClinicalWorks (eCW) is a plus
• Strong computer and multitasking skills
• Excellent verbal and written communication skills
• Professional, compassionate, and patient-centered demeanor

Responsibilities:

• Greet patients and help with check-in and check-out processes
• Schedule, confirm, and manage appointments
• Answer multi-line phones and route calls appropriately
• Verify insurance benefits and obtain prior authorizations
• Collect co-pays and outstanding balances
• Manage incoming and outgoing faxes
• Maintain a clean, organized, and welcoming lobby area
• Coordinate with clinical staff to ensure efficient patient flow
• Perform other duties as assigned by the Front Desk Supervisor

What We're Looking For:

• Strong common sense and sound judgment
• A proactive, reliable work ethic
• Ability to work well independently and as part of a team
• Minimum of 2 years of recent front desk experience in a medical office setting

Schedule:

Monday through Friday: 8:00 am - 5:00 pm