Front Desk Associate Dog Daycare

Dogtopia of Berkeley Heights; Berkeley Heights (NJ); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Job summary

Dogtopia of Berkeley Heights is seeking a friendly Front Desk & Guest Services Associate to join our team. This is a year-round, part-time position where you will be the first point of contact for Pet Parents and their dogs, coordinating check-ins, bookings, and daily front desk operations.

You will greet guests, handle inquiries by phone, email, or text, process payments, schedule appointments, and promote our services.

Qualifications

• Experience in customer service or retail preferred.
• Able to multitask and stay organized.
• Enjoys dogs and interacting with people.
• 18+ with reliable transportation and good work ethic.

Responsibilities

• Greet Pet Parents, guests, staff, and dogs.
• Answer questions in person, by phone, email, and text.
• Conduct facility tours and explain services.
• Check dogs in and out for daycare, boarding, and spa appointments.
• Process payments, pricing, packages, and billing.

Skills

Customer service

Communication

Multitasking

Attention to detail

Reliable

Teamwork

Tools

POS systems

Billing software

CRM tools

Job description

Benefits

• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

Dogtopia of Berkeley Heights

410D Springfield Ave, Berkeley Heights, NJ

Love dogs? Love people? Love staying busy?

Front Desk & Guest Services Associate

Dogtopia of Berkeley Heights is looking for a friendly, energetic, reliable, and organized Front Desk & Guest Services Associate to join our team.

This is a year-round, part-time position — not seasonal. The ideal candidate loves dogs, enjoys interacting with people, and thrives in a fast-paced environment where multitasking, communication, and attention to detail are essential.

Schedule

• Monday–Friday: 3:00 PM–7:00 PM
• Saturday: 8:00 AM–5:00 PM
• Additional hours may be available based on business volume and staffing needs.
• Morning shifts from 7:00 AM–11:00 AM may become available in the future.
• Flexibility to work Saturdays and holidays is required.

About the Role

Our front desk team is often the first point of contact for our Pet Parents and their pups. You’ll help create a welcoming, professional, and positive experience while keeping daily front desk operations organized and running smoothly.

Responsibilities

• Enthusiastically greet Pet Parents, guests, staff, and dogs.
• Answer questions in person, by phone, email, and text.
• Conduct facility tours and explain our daycare, boarding, and spa services.
• Check dogs in and out for daycare, boarding, and spa appointments.
• Accurately process payments, pricing, packages, and billing.
• Schedule daycare, boarding, spa, and Meet & Greet appointments.
• Follow up with new leads to schedule evaluations and help convert them into members.
• Communicate with Pet Parents and veterinarians regarding vaccination records.
• Promote treats, events, memberships, and additional services when appropriate.
• Communicate with Canine Coaches regarding dogs, schedules, and playroom needs.
• Document important notes regarding dogs, behavior, activities, and Pet Parent conversations.
• Manage multiple computer platforms while maintaining strong attention to detail.
• Keep the front desk and lobby clean, organized, and welcoming.

Working With Dogs

This is an active, hands-on position, and we welcome dogs of all breeds and sizes.

You must be physically comfortable and capable of:

• Safely handling and interacting with dogs of all sizes.
• Standing and moving throughout your shift.
• Receiving dogs in the lobby or curbside and escorting them to and from playrooms.
• Assisting with running and transporting dogs during busy periods.

If you are uncomfortable handling large, energetic, or strong dogs, this position will not be a good fit.

About You

• Is genuinely obsessed with dogs!
• Is 18+, reliable, punctual, and has dependable transportation.
• Has a strong work ethic and positive attitude.
• Is energetic, outgoing, friendly, and a strong communicator.
• Enjoys staying busy and thrives in a fast-paced environment.
• Can multitask while staying organized and detail-oriented.
• Enjoys meeting new people and building relationships.
• Works well independently and as part of a team.
• Is comfortable physically interacting with dogs of all sizes and breeds.
• Can remain calm, professional, and positive during busy periods.
• Has flexibility to work Saturdays and holidays.

Previous experience in customer service, retail, hospitality, veterinary care, animal care, or dog daycare is a plus, but a great attitude, strong work ethic, reliability, and willingness to learn are highly valued.

Compensation & Growth

Starting Pay: $17/hour

• Pay increases available after successful training and demonstrated performance.
• Additional hours may become available based on business needs.
• Strong opportunities for growth and advancement within the company.

Join Our Pack!

If you’re a dependable dog lover who enjoys working with people, staying active, and being part of a fast-moving team, we’d love to meet you!