Front Desk Receptionist

Dogtopia; Arlington (VA); On-site; USD 30,000 - 38,000; Full time

Job summary

Dogtopia is hiring a Front Desk Receptionist in the United States. You will greet customers and their dogs, answer inquiries by phone, text, and email, and help prospective clients learn about daycare and spa packages. This role is high-energy, requiring strong communication and a love for dogs.

As part of our team, you’ll engage Pet Parents, upsell spa and daycare options, and ensure smooth check-ins and check-outs for daily activities. We value teamwork and a positive, can-do attitude.

Qualifications

• You love dogs.
• You’re fast paced, with a strong sense of urgency.
• You thrive when you have multiple challenges on your plate.
• You like meeting and interacting with new people.
• You like to work with others and build a teamwork consensus
• You’re lively, enthusiastic and a very strong communicator.

Responsibilities

• Greet customers and their dogs with energy and enthusiasm.
• Answer questions over the phone, in person, text and email.

Skills

Loves dogs

Fast-paced

People-oriented

Team player

Excellent communicator

Job description

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, sales and solution-minded individual to join our team as our Front Desk Receptionist. The focus of this job is making connections with Pet Parents and their pups!

Requirements

ABOUT YOU:

• You love dogs.
• You’re fast paced, with a strong sense of urgency.
• You thrive when you have multiple challenges on your plate.
• You like meeting and interacting with new people.
• You like to work with others and build a teamwork consensus
• You’re lively, enthusiastic and a very strong communicator.

If you are seeing yourself in these words, we’d love to talk to you about ourFront Desk Receptionist

ABOUT US:

We’re Dogtopia and we are a unique breed! We love and care for our Pet Parents’ pups like they are our own. A big part of our success is that we hire great people, who love dogs, and we treat them exceptionally well and reward them for their excellence. We provide you with the industry best training in dog behavior and animal care, and we equip you with the skills to make every day the Most Exciting Day Ever for every dog in your care. This is why Dogtopia is the industry leader and wins customer driven awards and recognition year after year!

We are also proud to be deeply invested in giving back to our communities through our Dogtopia Foundation’s Fetch It Forward initiatives with a mission that Enables Dogs to Positively Change Our World.

ABOUT THE FRONT DESK ROLE:

As a Dogtopia Front Desk Receptionist, your job will entail meeting and greeting customers and their active, playful dogs. This is a high energy, active position and you may get dirty, but it's also very rewarding for those who LOVE working with dogs!

• The focus of this job is making connections with Pet Parents and their pups.
• Greet everyone who walks in or out of Dogtopia with an energetic and enthusiastic attitude!
• Answer Pet Parent questions over the phone, in person, via text and email
• Proven track record in sales and customer service
• Share information about our daycare packages and enrollment with Pet Parents
• Check pups in out of daycare and boarding
• Upsell Spa packages

WeLOVElife unconditionally like a dog.

WeSTAYloyal to our pack.

WeCHASEthe absolute highest standards of safety.

WePLAYto our fullest potential.

WeTREATevery day like It’s the Most Exciting Day Ever!

At Dogtopia, we’re passionate about dogs and believe in safe socialization, exercise and education for our furry friends. At daycare, dogs can play getting plenty of exercise in our climate-controlled open-play playrooms and even learn a new command or two under the watchful eyes of trained Canine Coaches. Paired with dogs of similar size and personality, dogs enjoy endless socialization with their BFFFs (Best Furry Friends Forever) making it the most exciting day ever! Pet parents can join in on the fun from work or home by watching their pups on the webcams. We stop at nothing to make sure dogs are happy, safe and fulfilled so their pet parent picks up a happy dog who will be begging them to bring them back for my daycare.
Dogtopia offers award-winning dog daycare, boarding and spa services (with some offering grooming and training), our core service is daycare for dogs. We love and care for all dogs like they’re our own and are dedicated to helping them become a well-balanced pup.