Front Desk Concierge 257428

Medix™; Beverly Hills (CA); On-site; USD 56,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Job summary

Medix™ in Beverly Hills, CA is seeking a polished Front Desk Concierge to manage front-of-house operations and deliver exceptional service for VIP patients. You will be the primary contact, combining top-tier customer service with administrative accuracy in a sophisticated medical setting.

The role requires 2–3 years of front desk experience in a high-end medical environment, proficiency with EMR software (NextTech preferred), and a professional appearance with strong communication skills.

Qualifications

• Minimum 2–3 years of front desk or receptionist experience in a high-end medical setting (e.g., Plastic Surgery, Dermatology, Medical Aesthetics).
• Proficiency with Electronic Medical Record (EMR) software (NextTech preferred) and standard office technologies.
• Highly polished appearance, articulate communication, punctuality and minimal personal device usage during business hours.

Responsibilities

• Warmly greet arriving patients, manage check-in/check-out and provide elevated service for VIP patients.
• Manage multi-provider schedules, book consultations, follow-up calls, and maintain day-to-day office organization.
• Answer calls promptly, address inquiries clearly, and handle patient correspondence with precision.
• Process payments, update EMR, and maintain strict patient confidentiality.

Skills

Verbal & written communication

Punctuality

Tools

NextTech EMR

Job description

Job Title: Front Desk Concierge / Medical Receptionist

Location: Beverly Hills, CA

Position Type: Full-Time

Schedule: Monday – Friday, 8:30 AM – 5:00 PM

Pay Rate: $27.00 – $30.00 per hour (commensurate with experience)

About the Role

A high-end medical practice in Beverly Hills is seeking a polished, professional Front Desk Concierge to manage front-of-house operations and deliver an exceptional, high-touch experience for VIP patients. Serving as the primary point of contact, this individual will seamlessly combine top-tier customer service with administrative accuracy in a sophisticated aesthetic setting.

Key Responsibilities

• Patient Concierge & Reception: Warmly greet arriving patients, manage the check-in and check-out process efficiently, and provide an elevated service standard suitable for high-profile clientele.
• Scheduling & Administrative Support: Manage multi-provider schedules, book consultations, handle follow-up calls, and oversee day-to-day office organization.
• Communication: Answer incoming calls promptly and professionally, address inquiries clearly, and manage patient correspondence with precision.
• Operations & EMR Management: Process payments, update electronic health records using NextTech EMR, and maintain strict patient confidentiality.

Required Qualifications

• Experience: Minimum 2–3 years of front desk or receptionist experience in a high-end medical setting (e.g., Plastic Surgery, Dermatology, Medical Aesthetics, or premier hospital health systems like Cedars-Sinai/Providence).
• Technical Skills: Proficiency with Electronic Medical Record (EMR) software (NextTech preferred) and standard office technologies.
• Professional Standards: Highly polished appearance, articulate verbal and written communication, strong focus on punctuality, and minimal personal device usage during business hours.

Preferred Qualifications

• 5+ years of experience in a luxury medical spa or aesthetic practice.
• Demonstrated history of serving high-net-worth or VIP patients with discretion and tact.
• Knowledge of aesthetic treatments, medical spa procedures, or sales support.
• Competitive hourly pay ($27.00 – $30.00/hr)
• Access to comprehensive health benefits
• Collaborative work culture with supportive leadership in a premier Beverly Hills location