Front Desk Associate: Create Memorable Guest Experiences

Pyramid Global Hospitality; Puerto Rico; Presencial; USD 19 000 - 28 000; Tempo integral

Resumo da oferta

Pyramid Global Hospitality is hiring a Front Desk Agent for Hyatt Regency Grand Reserve Puerto Rico. You will be the first impression, assist guests, check in/out, and connect guests with hotel amenities and local attractions in a fast-paced environment.

We value a friendly, engaging personality, strong communication skills, and a commitment to service. This on-site role requires flexibility to work weekends and holidays and provides career growth within our hospitality portfolio.

Qualificações

• Strong communication skills both speaking and writing.
• Desire to make an impact on guests through outstanding service.
• Comfort with computer systems and guest management software.
• Ability to stay energized and courteous in a fast-paced setting.
• Must be available to work various shifts including weekends and holidays.

Responsabilidades

• Greet and register guests, provide information about hotel amenities and local area.
• Check guests in and out, process payments, and record reservations accurately.
• Resolve guest issues and WOW guests with proactive service.
• Promote and upsell hotel programs and services.
• Communicate with other departments and follow safety and cash handling procedures.
• Maintain house bank and post charges and refunds according to policy.

Conhecimentos

Excellent verbal communication

Written communication

Customer service mindset

Computer skills

Stand for long shifts

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Pyramid Global Hospitality is hiring a Front Desk Agent for Hyatt Regency Grand Reserve Puerto Rico. You will be the first impression, assist guests, check in/out, and connect guests with hotel amenities and local attractions in a fast-paced environment.

We value a friendly, engaging personality, strong communication skills, and a commitment to service. This on-site role requires flexibility to work weekends and holidays and provides career growth within our hospitality portfolio.