Front Desk Associate

Vpmgmt; Virginia (MN); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hospitality company is looking for a Front Desk Associate to provide exceptional service at their hotel. The successful candidate will be responsible for greeting guests, managing inquiries, and ensuring the front desk area is well-organized and welcoming. This role requires excellent customer service skills and the ability to multitask in a fast-paced environment.

Qualifications

• 1-2 years customer service experience preferred.
• Ability to stay calm and professional under pressure.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet and welcome guests upon arrival and provide professional service.
• Answer incoming calls and direct to the appropriate party.
• Maintain cleanliness and organization of the front desk area.

Skills

Communication

Customer Service

Organizational Skills

Attention to Detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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This range is provided by VP MANAGEMENT LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$12.00/hr - $14.00/hr

The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.

Duties & Responsibilities

• Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner
• Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
• Maintain cleanliness and organization of the front desk area and common areas
• Adhere to all company policies and procedures
• Handle sensitive and confidential information with discretion
• Update and maintain guest records in the reservation system
• Process payments and reconcile cash drawer at the end of each shift
• Generate reports as needed
• Stand up for 6-8 hours each day.
• Handle check in, check out, and other transaction enquiries.
  
  
  

Required Skills And Qualifications

• High school diploma or equivalent
• 1-2 years customer service experience
• Excellent communication skills, both written and verbal
• Friendly and outgoing personality
• Ability to stay calm and professional under pressure
• Strong organizational skills and attention to detail
  
  
  

Preferred Skills And Qualifications

• Previous experience working in a hotel or related industry
• Proficiency with computers and software programs, including Microsoft Office and property management systems
  
  
  

Job Types: Full-time, Part-time

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitality

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