Front Desk Associate

Talentify; Merriam (KS); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Genesis Health Clubs in Merriam, KS seeks a Front Desk Associate to manage day-to-day front desk operations, greet guests, process check-ins, and promote member retention with high-quality service.

You will answer phones, schedule and transfer calls, maintain a clean reception area, handle cash and card transactions, and participate in staff meetings while upholding a professional demeanor at all times.

Qualifications

• Must be available to work weekends, evenings, and holidays.
• CPR certification or obtain within 60 days of start date.
• Ability to work well with others.
• Experience in cash handling and processing credit cards.
• Customer service abilities.

Responsibilities

• Executes front desk procedures as outlined by the manual.
• Answers phones, takes messages, and transfers calls.
• Knowledgeable about club amenities and surroundings.
• Communicates kindly and sincerely using members' names.
• Attends staff and club meetings and events.
• Establishes professional relationships with members and staff.
• Keeps front desk clean, maintained, and organized at all times.
• Responds quickly and appropriately to emergencies.

Skills

Customer service

Cash handling

Teamwork

Job description

Benefits

• Employee discounts

Genesis is hiring Front Desk Associates, this position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking