Front Desk Associate

Club4 Fitness; Trussville (AL); On-site; USD 11,000 - 16,000; Part time

Job summary

CLUB4 Fitness in Trussville, AL is seeking a Front Desk Associate to deliver superior member service and engage prospects looking to join. The role includes greeting guests, managing front desk duties, guiding tours of the Club, and assisting with membership sign-ups.

Requirements include a High School diploma or GED, CPR/AED certification, and a passion for fitness. The position is part-time and based at the club, with a focus on punctuality and professional customer interactions.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Passion for fitness and health recommended.
• Upbeat, positive attitude a must.
• Punctuality and reliability essential.
• Excellent customer service and communication with members and staff.
• Diploma or GED required; CPR/AED certification required.

Responsibilities

• Greet members, prospects, and guests with outstanding service.
• Handle front desk activities and answer phones politely.
• Check members into the ABC IGNITE purchasing system.
• Assist with new membership sign-ups and tours of the facility.
• Update member account information as needed.
• Address member questions and concerns promptly; escalate when needed.
• Help maintain cleanliness and organization of the club.
• Complete daily cleaning tasks as assigned.

Skills

Customer service

Computer literacy

Fitness enthusiasm

Positive attitude

Punctuality

Professional communication

Education

High School diploma/GED

CPR/AED certification

Tools

ABC IGNITE purchasing system

Job description

Location: Trussville, AL 35235. Position Type: Part Time. Salary: $10.00 - $10.00 per hour.

Reports to: General Manager. Shift: Any shift.

Job Summary

The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.

Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
3. Answer phones in a friendly manner and assist callers with a variety of questions.
4. Check members into the ABC IGNITE purchasing system.
5. Assist with the new membership signing-up process.
6. Take prospective members on tours of the Club facility.
7. Update member account information, as needed.
8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
9. Assist in maintaining the neatness and cleanliness of the Club.
10. Complete daily Club cleaning assignments.

Qualifications

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is an absolute must!
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. CPR / AED certification required.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.
4. Must be able to occasionally lift up to 50 lbs.
5. Regular exposure to certain chemicals related to cleaning products.