Front Desk Agent

Hyatt Vacation Club at Ka'anapali Beach; Lahaina (HI); On-site; USD 38,846 - 55,326; Part time

Benefits offered by this job

Travel discounts

Medical/Dental/Vision/401K opportunities

Quarterly celebrations with monetary awards

Discount on onsite food outlets

On-site free parking

Job summary

A leading vacation service provider in Lahaina, Hawaii is seeking a Guest Services Agent. You will be responsible for checking guests into their villas, addressing their needs, and ensuring a memorable experience. The ideal candidate will have strong communication and active listening skills, and must be eager to work various shifts, including weekends. Competitive pay and various benefits are offered. Join a team where care and inclusivity are a priority.

Qualifications

• Available to work various shifts, including weekends and holidays.
• Lift and carry items up to 25lbs.

Responsibilities

• Check guests into their villas and explain property amenities.
• Respond positively to guests' questions and issues.
• Ensure guest satisfaction through follow-up.

Skills

Customer service

Communication

Active listening

Job description

Overview

Hourly Rate: $34.18

Job Status: Casual (0-19 / hours per week)

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

Benefits

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

• *Benefit Eligibility will vary by position

Site Specific Perks

• Quarterly celebrations for associate of the quarter – winner receives monetary award and covered parking spot

• Discounted work shoes

• Free bus pass

• On-site free parking

• 40% discount to onsite food outlets

• Company branded hats and jackets for outdoor associates

Responsibilities

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

• Answers telephone calls and routes calls to the proper department as applicable.

• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.