Front Desk Agent

Hyatt Vacation Club at Wild Oak Ranch; San Antonio (TX); On-site; USD 20,002 - 28,488; Part time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K opportunities

Travel discounts

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

Job summary

Hyatt Vacation Club at Wild Oak Ranch is seeking a Guest Services Agent to provide exceptional service to guests. Responsibilities include checking guests in, addressing their needs, and ensuring a memorable vacation experience through attentive customer service.

The part-time role requires flexibility with shifts, including weekends and holidays. Benefits include competitive pay, medical plans, tuition reimbursement, and growth opportunities.

Qualifications

• Available to work various shifts, holidays, and both weekend days.
• Able to lift/carry/push/pull items up to 25 lbs unassisted.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping.

Responsibilities

• Check Owners/guests into their villas and explain property amenities.
• Respond positively to guests' questions and concerns.
• Identify and explain room features to guests.

Skills

Customer service skills

Active listening

Problem-solving

Communication

Teamwork

Job description

Hourly Rate: $17.60

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Part Time Position

1st and 2nd Shift

Weekends and Holiday Required

Benefits

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

• *Benefit Eligibility will vary by position

Responsibilities

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

• Answers telephone calls and routes calls to the proper department as applicable.

• May be asked to assist with bellman and runner duties depending on facility or location.

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

Qualifications

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull items that weigh up to 25 lbs without assistance.

• Background and drug screening may be required, contingent on company policy and applicable legal requirements.

• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Source: Hospitality Online