Front Desk Associate

Vacatia, Inc.; Town of Florida, Northern (NY, KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Team-oriented environment

Growth opportunities

Memorable guest experiences

Job summary

Vacatia, Inc. is hiring a Front Desk Associate for our Palm Beach Shores Resort team. You are the first point of contact, delivering warm welcomes and guiding guests through check-in and check-out with accuracy and a smile.

You will handle reservations, billing, and inquiries, coordinate room assignments, process payments, and uphold security and confidentiality. Prior hospitality experience is a plus, and weekend/holiday availability is expected.

Qualifications

• Strong customer-service mindset and a friendly personality.
• Excellent communication and multitasking abilities.
• Comfort with basic math and cash handling.
• Willingness to learn resort management systems.
• Hospitality experience is a plus.

Responsibilities

• Greet guests with a smile and assist from check-in to check-out.
• Answer inquiries and resolve issues quickly and professionally.
• Manage reservations, room assignments, and billing accurately.
• Process payments and handle cash confidently.
• Review reservations and prepare for daily arrivals.
• Maintain front desk procedures, including key control.
• Ensure confidentiality and security of guest information.
• Collaborate with the team to keep operations running smoothly.
• Take initiative and support various tasks as needed.

Skills

Friendly demeanor

Customer service oriented

Communication skills

Multitasking

Cash handling

Job description

Now Hiring: Front Desk Associate | Join Our Palm Beach Shores Resort Team!

Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you!

We're currently seeking a Front Desk Associate to join our resort team. As the first point of contact for our guests, you'll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations.

Pay:$18.50/hr

Shifts: 3pm-11pm

What You'll Do:

• Greet every guest with a smile and provide outstanding customer service from check-in to check-out
• Answer guest inquiries and resolve issues quickly and professionally
• Manage room assignments, reservations, and billing with accuracy
• Process payments and handle cash transactions confidently
• Review reservations and prepare for daily arrivals
• Maintain front desk procedures, including key control and registration audits
• Ensure confidentiality and security protocols are followed
• Collaborate with the team to keep operations running smoothly
• Take initiative and support various tasks as needed

What We're Looking For:

• A friendly, dependable, and customer-focused personality
• Strong communication and multitasking skills
• Basic math skills and comfort handling payments
• Ability to stay organized in a busy environment
• Tech-savvy with a willingness to learn new systems
• Detail-oriented and trustworthy with guest information
• Previous hospitality or customer service experience is a plus
• Flexibility to work weekends and holidays as needed

Why Join Us?

• Work in a welcoming, team-oriented resort environment
• Opportunities to grow within hospitality and resort operations
• Be part of creating memorable experiences for our guests every day

Ready to bring your positive energy and customer service skills to our team?