Front Desk Associate

Lifetime Destinations; Branson (MO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Comprehensive insurance

401(k)

Employee Assistance Program (EAP)

Health Savings Account (HSA)

Life Insurance

Company Perks and Discounts

Paid Time Off

Financial Education and Resources

Job summary

Lifetime Destinations in Branson, MO, is seeking a Front Desk Associate to deliver exceptional guest service at the resort’s front desk. You will greet arrivals, assist with check-in/check-out, and share information about resort amenities to ensure a memorable stay.

The role emphasizes strong communication, multitasking, and a professional, welcoming demeanor in a luxury setting. Prior front desk experience is preferred, and the position is on-site at the resort.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• The ability to multitask in a fast-paced environment.

Responsibilities

• Welcome guests upon arrival and check them into their rooms, ensuring paperwork is completed accurately.
• Answer incoming calls professionally and direct them to the appropriate department.
• Assist guests with inquiries, concerns or special requests during their stay.
• Program room keys and prepare arrival packets for a smooth check-in.
• Maintain lobby area and commonly used spaces.

Skills

Excellent communication

Customer service

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

Description

Looking for a customer service position that provides a chance to interact with guests from all over in a luxurious resort setting?

Description

Looking for a customer service position that provides a chance to interact with guests from all over in a luxurious resort setting?

Our Front Desk Associate role is the perfect opportunity for someone who enjoys making a great first impression and ensuring guests have a memorable experience. This person is responsible for providing exceptional customer service at the front desk of the resort.

Job Duties

• Welcome guests upon arrival and check them into their rooms, ensuring all necessary paperwork is completed accurately and efficiently.
• Answer incoming calls in a professional and courteous manner and direct them to the appropriate department or person.
• Assist guests with any inquiries, concerns or special requests they may have during their stay.
• Program room keys and create arrival packets to ensure a smooth checkin process for all guests.
• Make arrival packets with all the necessary information for guests.
• Clean the lobby area including bathrooms located in the front lobby.
• Provide accurate information regarding resort amenities.

Requirements

• High school diploma or equivalent.
• Strong communication and customer service skills.
• The ability to multitask in a fastpaced environment.
• Excellent organization and prioritization skills.
• Previous experience in a front desk role desired.

Benefits

• Comprehensive insurance (medical, dental, vision & more)
• 401(k).
• Employee Assistant Program (EAP)
• Health Savings Account (HSA)
• Life Insurance (basic, voluntary, AD&D)
• Company Perks and Discounts
• Paid Time Off
• Financial Education and Resources.