Activities Manager

Vacatia; Town of Florida (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Vacatia is hiring an Activities Manager for Palm Beach Shores Resort to lead resort recreation and pool operations, delivering world-class service and maintaining Gold Crown standards.

Responsibilities include directing activities, planning events, ensuring safety and compliance, and coaching a high-energy team to create memorable guest experiences.

Qualifications

• 3–5 years of hospitality management experience (resort or timeshare experience preferred).
• Strong guest service mindset with excellent problem-solving abilities.
• Ability to thrive in a fast-paced, high-energy environment and manage multiple priorities.

Responsibilities

• Lead and inspire the Activities and Pool teams to deliver outstanding guest experiences.
• Plan, schedule, promote, and execute resort activities and special events.
• Ensure safety, cleanliness, and regulatory compliance across all recreational areas.
• Respond to guest needs, handle service recovery, and follow up to ensure satisfaction.
• Train, schedule, and manage staff performance and development.
• Coordinate with all departments to enhance operations and guest satisfaction.
• Review guest feedback and continuously improve programming and service delivery.

Skills

Leadership

Guest service

Problem solving

Multi-tasking

MS Word

MS Excel

Regulatory compliance

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

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Now Hiring: Activities Manager for Palm Beach Shores Resort | Guest Experience Leader

Are you a high-energy hospitality leader who loves creating unforgettable guest experiences? We're seeking an Activities Manager to lead our resort recreation and pool operations while delivering world-class service and maintaining our prestigious Gold Crown standards.

In this role, you'll be the driving force behind engaging activities, safe and vibrant pool operations, and a motivated team that brings fun and exceptional service to life every day.

What You'll Do:

• Lead and inspire the Activities and Pool teams to deliver outstanding guest experiences.


• Plan, schedule, promote, and execute resort activities and special events.


• Ensure safety, cleanliness, and regulatory compliance across all recreational areas.


• Respond to guest needs, handle service recovery, and follow up to ensure satisfaction.


• Train, schedule, and manage staff performance and development.


• Coordinate with all departments to enhance operations and guest satisfaction.


• Review guest feedback and continuously improve programming and service delivery.

What We're Looking For:

• 3-5 years of hospitality management experience (resort or timeshare experience preferred).


• Proven leadership and team development skills.


• Strong guest service mindset with excellent problem-solving abilities.


• Ability to thrive in a fast-paced, high-energy environment and manage multiple priorities.


• Proficiency in Microsoft Word, Excel, and standard business systems.


• High School Diploma or GED required.


• Flexible availability, including evenings, weekends, and holidays.

Why You'll Love Working With Us:

• Be part of a premier resort known for exceptional service and guest satisfaction.


• Lead fun, engaging programs that create lasting vacation memories.


• Grow your career with a company that values leadership, teamwork, and excellence.


• Work in a dynamic, people-focused environment where no two days are the same.

If you're passionate about hospitality, love creating memorable experiences, and are ready to lead a dynamic team, we'd love to meet you.