Full-Time Front Desk (Weekends/ Rotating Shifts)

FirstService Residential; West Palm Beach (FL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Comprehensive medical plans

Dental and vision benefits

Paid holidays

401(k) with company match

Job summary

A property management company is seeking a full-time Front Desk Associate in West Palm Beach, FL. Responsibilities include providing excellent customer service, monitoring security systems, and maintaining daily logs. Ideal candidates will have strong communication skills and at least two to three years of experience in a business setting. The role offers comprehensive benefits including medical plans, paid time off, and a 401(k) plan with company match.

Qualifications

• High school diploma or equivalency preferred.
• Two to three years of business experience preferred.
• Effective written and verbal communication skills.

Responsibilities

• Demonstrates excellent customer service and time management skills.
• Monitors Emergency Response System.
• Greets and directs residents, guests, and invitees.

Skills

Customer service skills

Communication skills

Time management

Computer literacy

Multiple language fluency

Education

High school diploma or equivalency

College level courses in business or hospitality

Job description

Location: West Palm Beach, FL 33401

Pay Range: $18 - $20/hr

Schedule: Varies between 7:00am–3:30pm, 3:00pm–11:30pm, or 11:00pm–7:30am

Job Overview

As a Front Desk Associate, you’ll be responsible for working independently, without direct supervision. You must possess strong communication, telephone, and customer service skills, be detail‑oriented, and able to multitask. Responsibilities include meeting and greeting residents, checking guests and service providers in/out, understanding and reacting to emergency response and access control procedures, monitoring and operating electronic security control systems, and accurately maintaining daily logs, records and forms.

Your Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations promptly and efficiently.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on‑site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills & Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements

• Ability to lift 30–50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

What We Offer

As a full‑time exempt associate, you will be eligible for comprehensive benefits, including multiple medical plans, dental, vision, time‑off benefits, paid holidays, and a 401(k) with company match. Occasional travel may be required to attend training and other company functions.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.