Front Desk Associate

IGNITE Fitness Holdings; Stamford (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness retailer is seeking a Front Desk Associate in Stamford, CT. The role requires delivering exceptional customer service, managing multiple responsibilities, and maintaining club cleanliness. Candidates should possess strong communication skills and a friendly demeanor. The position offers competitive pay, health benefits, and a flexible schedule.

Benefits

Competitive salary & 401K plan

Health benefits including Medical, Dental, Vision

Paid Time Off

Free Black Card membership

Qualifications

• Six months face-to-face customer service experience or 1-year fitness experience preferred.

Responsibilities

• Welcome and exit members confidently and professionally.
• Provide gracious and efficient telephone service.
• Maintain cleanliness of the club for up to 50% of the shift.

Skills

Customer Service

Problem Solving

Communication

Education

High School Diploma or Equivalent

Job description

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Location

- Stamford, CT / Fairfield County

Company Overview

Planet Fitness, a private equity-backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service, fosters positive customer satisfaction and loyalty, and promotes Ignite Fitness Holdings-Planet Fitness Mission, Vision, and Values. The role requires balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities

1. Welcome and exit members confidently, professionally, and warmly.
2. Anticipate members' needs, respond promptly, and acknowledge all members.
3. Provide gracious and efficient telephone service, answering calls promptly and knowledgeably.
4. Use strong communication and problem-solving skills to resolve customer concerns effectively.
5. Maintain the cleanliness of the club for up to 50% of the shift.
6. Deliver prompt, efficient customer service with high accuracy in a fast-paced environment.
7. Accept payments from customers, give change and receipts.
8. Drive revenue by communicating benefits of products and promotions.
9. Answer customer questions about business procedures and policies in a friendly manner.

Minimum Skills

1. Ability to manage multiple responsibilities.
2. Strong work ethic with decision-making and problem resolution skills.
3. Self-starter with initiative and minimal supervision.
4. Flexible working schedule.
5. Superior customer service skills, preferably in the fitness industry.
6. Hardworking, enthusiastic, energetic.
7. Physical ability to talk, hear, sit, stand, handle objects, lift up to 50 pounds regularly, and up to 75 pounds occasionally.

Minimum Qualifications

1. 18 years or older.
2. High School Diploma or Equivalent.
3. Six months face-to-face customer service experience or 1-year fitness experience preferred.

Hours

Initial training hours may vary. Discuss availability with the Hiring Manager or note it on your application. Weekday and/or weekend hours based on club needs. Open or flexible availability is a plus.

Benefits

1. Competitive salary & 401K plan.
2. Health benefits including Medical, Dental, Vision, LTD, STD, and Illness (for full-time positions).
3. Paid Time Off (for full-time positions).
4. Free Black Card membership and exercise incentives.

Planet Fitness is an Equal Opportunity Employer.