Overnight Front Desk Associate

IGNITE Fitness Holdings; Town of East Greenbush (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading fitness retailer as an Overnight Front Desk Associate. You will be responsible for welcoming members, providing excellent customer service, and maintaining club cleanliness. This role requires strong communication skills and a commitment to member satisfaction. Enjoy benefits such as competitive salary, health coverage, and a free gym membership.

Benefits

Competitive salary

401K plan

Health benefits including Medical, Dental, Vision

Paid Time Off

Free Black Card membership

Qualifications

• 18 years or older required.
• Six months face-to-face customer service experience preferred.

Responsibilities

• Welcome and exit members with professionalism.
• Maintain cleanliness of the club for up to 50% of the shift.
• Drive revenue by promoting products and services.

Skills

Communication

Problem Solving

Customer Service

Teamwork

Initiative

Education

High School Diploma or Equivalent

Job description

Join to apply for the Overnight Front Desk Associate role at IGNITE Fitness Holdings.

Planet Fitness, a private equity-backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate.

Essential Duties And Responsibilities

1. Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
2. Anticipate members' needs, respond promptly, and acknowledge all members.
3. Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
4. Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
5. Maintain the cleanliness of the club for up to 50% of the shift.
6. Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
7. Accept payments from customers, give change and receipts.
8. Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
9. Answer customer questions and provide information regarding business procedures and policies in an exact and customer-friendly way.

Hours

(Initial training hours may vary as well as when the needs of the facility change.)

• Discuss your availability with the Hiring Manager and/or note it on your application.
• Weekday Overnight Hours based on club needs.

Monday: 11:00pm - 7:00am

Tuesday: 11:00pm - 7:00am

Wednesday: 11:00pm - 7:00am

Thursday: 11:00pm - 7:00am

Friday: OFF

Saturday: OFF

Sunday: 11:00pm - 7:00am

Skills

• Excellent verbal and written communication skills
• Ability to manage multiple responsibilities
• Strong work ethic with decision-making & problem-solving skills
• Self-starter who takes initiative with minimal supervision
• Flexible with rotating schedule
• Superior customer service skills, preferably in the fitness industry
• Team player with dependability
• Willingness to learn, seek challenges, and take on responsibilities
• Friendly and professional demeanor, able to handle customers while cleaning
• Energetic, enthusiastic, and hardworking
• Physical requirements: ability to talk, hear, sit, stand, handle objects, lift up to 50 pounds frequently, and up to 75 pounds occasionally

Minimum Qualifications

• 18 years or older
• High School Diploma or Equivalent
• Six months face-to-face customer service experience in retail or 1-year fitness experience preferred

Benefits

• Competitive salary & 401K plan
• Health benefits including Medical, Dental, Vision, LTD, STD, and Illness (for Full-Time)
• Paid Time Off (for Full-Time)
• Free Black Card membership and exercise incentives

Planet Fitness is an Equal Opportunity Employer