Front Desk Associate

IGNITE Fitness Holdings; City of Troy (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading fitness retailer as a Front Desk Associate, where you'll deliver exceptional customer service, manage multiple tasks, and contribute to a positive member experience. This role requires strong communication skills and a friendly demeanor, along with the ability to maintain a clean and welcoming environment. Enjoy competitive benefits including health coverage and a 401K plan while promoting a culture of fitness and wellness.

Benefits

Competitive salary & 401K plan

Health benefits including Medical, Dental, Vision

Paid Time Off

Free Black Card membership

Qualifications

• Six months of face-to-face customer service experience preferred.
• Ability to manage multiple responsibilities.

Responsibilities

• Welcome and exit members confidently and professionally.
• Provide efficient telephone service and resolve customer concerns.
• Maintain cleanliness of the club for up to 50% of the shift.

Skills

Customer Service

Problem Solving

Communication

Work Ethic

Flexibility

Education

High School Diploma or equivalent

Job description

Join to apply for the Front Desk Associate role at IGNITE Fitness Holdings.

Planet Fitness, a private equity-backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a friendly and courteous individual who consistently delivers first-rate service, fosters positive customer satisfaction and loyalty, and promotes Ignite Fitness Holdings-Planet Fitness Mission, Vision, and Values. The role requires balancing multiple tasks with a friendly demeanor.

Essential Duties and Responsibilities

1. Welcome and exit members confidently, professionally, and friendly with greetings and farewells.
2. Anticipate members' needs, respond promptly, and acknowledge all members.
3. Provide efficient telephone service, answering calls promptly and knowledgeably with complete and accurate information.
4. Use strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
5. Maintain cleanliness of the club for up to 50% of the shift.
6. Deliver prompt, efficient customer service with high accuracy in a fast-paced environment.
7. Handle payments from customers, give change and receipts.
8. Promote revenue by communicating benefits of products and promotions.
9. Answer customer questions regarding business procedures and policies in a friendly manner.

Minimum Skills

1. Ability to manage multiple responsibilities.
2. Strong work ethic with decision-making and problem resolution skills.
3. Self-starter with initiative and minimal supervision.
4. Flexible with rotating schedules.
5. Excellent customer service skills, preferably in the fitness industry.
6. Energetic, enthusiastic, and hardworking.
7. Physical ability to talk, hear, sit, stand, handle objects, lift up to 50 pounds frequently, and up to 75 pounds occasionally.

Minimum Qualifications

1. 18 years or older.
2. High School Diploma or equivalent.
3. Six months of face-to-face customer service experience in retail or one year of fitness experience preferred.

Hours

Discuss availability with the Hiring Manager or note on application. Hours vary based on club needs, including weekdays and weekends. Open or flexible availability is a plus.

• Monday
• Tuesday
• Wednesday
• Thursday: 5:00PM - 11:00PM
• Friday: 1:00PM - 9:00PM
• Saturday: 1:00PM - 7:00PM
• Sunday: 1:00PM - 7:00PM

Benefits

• Competitive salary & 401K plan.
• Health benefits including Medical, Dental, Vision, LTD, STD, and Illness (full-time).
• Paid Time Off (full-time).
• Free Black Card membership and exercise incentives.

Planet Fitness is an Equal Opportunity Employer.