Front Desk Associate I

Symphony Care Alliance; Northwood (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Symphony Care Alliance is seeking a professional Front Desk Receptionist to warmly greet visitors and efficiently handle calls, scheduling, and payments. The role emphasizes accuracy in data entry and confidentiality while maintaining a welcoming reception area.

The position requires superb communication, multitasking, and organizational skills to support daily operations in a healthcare environment. On-site role in Florida with a focus on patient service and administrative tasks.

Qualifications

• Demonstrated ability to greet and assist visitors with professionalism.
• Strong communication and interpersonal skills for effective interactions.
• Ability to manage multiple tasks at a fast pace in a reception setting.
• Proficiency with Microsoft Word, Excel, and Outlook for daily operations.
• Accurate data entry and record-keeping to support patient services.
• Adept at cash handling and payment processing where applicable.

Responsibilities

• Greet and welcome visitors, clients, and guests in a friendly and professional manner.
• Answer and direct incoming phone calls to the appropriate departments or staff.
• Schedule, confirm, and manage appointments and reservations.
• Maintain a clean, organized, and professional reception area.
• Respond to customer inquiries and provide accurate information about services or policies.
• Process payments, issue receipts, and balance cash transactions when required.
• Perform data entry, maintain records, and update customer information in computer systems.
• Coordinate with other departments to ensure smooth daily operations.

Skills

Customer service

Communication

Phone etiquette

Organization

Microsoft Office

Data entry

Time management

Problem-solving

Cash handling

Attention to detail

Tools

Microsoft Office

Job description

Description

Front Desk Receptionist – Job Duties

• Greet and welcome visitors, clients, and guests in a friendly and professional manner.


• Answer and direct incoming phone calls to the appropriate departments or staff.


• Schedule, confirm, and manage appointments and reservations.


• Maintain a clean, organized, and professional reception area.


• Respond to customer inquiries and provide accurate information about services or policies.


• Process payments, issue receipts, and balance cash transactions when required.


• Perform data entry, maintain records, and update customer information in computer systems.


• Receive, sort, and distribute mail, packages, and deliveries.


• Assist with administrative tasks such as filing, copying, scanning, and preparing documents.


• Coordinate with other departments to ensure smooth daily operations.


• Monitor office supplies and place orders as needed.


• Handle customer concerns and resolve issues promptly while maintaining excellent customer service.


• Ensure compliance with company policies and maintain confidentiality of sensitive information.

Key Skills

• Customer service


• Communication and interpersonal skills


• Phone etiquette


• Organization and multitasking


• Microsoft Office (Word, Excel, Outlook)


• Data entry


• Time management


• Problem-solving


• Cash handling (if applicable)


• Attention to detail