Front Office Assistant

Miracle-Ear, Inc.; Fort Collins (CO); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Continuous training and development

Job summary

Miracle-Ear, Inc. is seeking a Front Office Associate in Fort Collins, Colorado, who will manage the customer intake process and support clinical operations. You will coordinate appointments, drive store performance, and assist in various administrative and marketing efforts. The role requires 2+ years of experience in administrative and customer support positions.

This position offers a starting pay of $18.50/hour and a comprehensive benefits package including medical, dental, vision, and paid time off.

Qualifications

• 2+ years of administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Manage the customer intake process and deliver quality experience.
• Drive store performance through effective schedule management.
• Monitor inventory and assist with billing and invoicing.
• Engage in marketing efforts and office promotions.

Skills

Administrative skills

Customer support

Appointment management

Communication skills

Technical skills in Microsoft Office

Education

High school diploma or equivalent

Job description

Front Office Associate

We are seeking a Front Office Associate who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Miracle-Ear is a place where your expertise improves lives and accelerates your career.

In this role, you will manage the customer intake process, support clinical operations, and drive store performance through effective schedule management. Reporting to the Area Manager, you will act as a key pillar of our clinic team, helping people rediscover all the emotions of sound.

Compensation

$18.50/hour

Schedule

Monday-Friday, 8:30am-5:00pm

Benefits Offered

• Health & Financial: Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
• Work-life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.
• Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).
• Career Development: Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.

Customer Journey Management

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.

Store Administration & Operations

• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.
• Provide routine after‑care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

Retail Sales & Marketing Support

• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.

Must‑Have Qualifications

• Education: High school diploma or equivalent.
• Experience: 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
• Appointment Management: 2+ years of experience with appointment setting and customer database management.
• Communication: Comfortable handling both inbound and outbound calls.
• Technical Skills: Proficiency in Microsoft Office and Windows.

Preferred Qualifications

• Experience working in a healthcare setting is preferred.
• Background in administration, reception, or customer service.
• Motivated to help drive sales goals and contribute to a purpose‑driven environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.