Hotel Front Desk Associate

Savara Hospitality Inc; Northern (KY); Hybrid; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) plan

Weekend, nights and holidays shifts

Job summary

Savara Hospitality Inc. is seeking a friendly, detail-oriented front desk professional to provide a warm welcome and assist guests with check-in/out, reservations, and inquiries.

You will handle payments, maintain records, and coordinate with housekeeping and other departments to ensure smooth operations and exceptional guest experiences.

Qualifications

• Customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Professional, courteous, and composed in a fast-paced environment.
• Excellent attention to detail and organization.
• Basic computer skills and familiarity with reservation systems.

Responsibilities

• Greet guests warmly and provide a positive first impression upon arrival and departure.
• Check guests in and out efficiently while verifying reservation details and room assignments.
• Answer phone calls, respond to inquiries, and assist with reservations or changes as needed.
• Provide information about hotel services, amenities, policies, and local attractions.
• Handle guest requests, concerns, and complaints with professionalism and care.
• Process payments, maintain accurate records, and balance the cash drawer or front desk account when required.
• Coordinate with housekeeping, maintenance, and other departments to support guest satisfaction.
• Monitor lobby activity and follow hotel procedures to help maintain a safe and orderly environment.
• Maintain an organized front desk area and complete shift logs, reports, and other administrative tasks.

Skills

Customer service

Hospitality

Communication

Organization

Reservations systems

Cash handling

Multitasking

Teamwork

Tools

PMS (Property Management System)

Job description

Overview

We are seeking a friendly, detail-oriented professional to join our team and create a welcoming experience for every guest. In this role, you will be the first point of contact for visitors, providing attentive service, handling front desk operations, and helping ensure smooth day-to-day hotel operations. The ideal candidate is organized, professional, and committed to delivering excellent guest service.

Responsibilities

• Greet guests warmly and provide a positive first impression upon arrival and departure.
• Check guests in and out efficiently while verifying reservation details and room assignments.
• Answer phone calls, respond to inquiries, and assist with reservations or changes as needed.
• Provide information about hotel services, amenities, policies, and local attractions.
• Handle guest requests, concerns, and complaints with professionalism and care.
• Process payments, maintain accurate records, and balance the cash drawer or front desk account when required.
• Coordinate with housekeeping, maintenance, and other departments to support guest satisfaction.
• Monitor lobby activity and follow hotel procedures to help maintain a safe and orderly environment.
• Maintain an organized front desk area and complete shift logs, reports, and other administrative tasks.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to remain professional, courteous, and composed in a fast-paced environment.
• Excellent attention to detail and organizational skills.
• Basic computer skills and comfort using reservation or property management systems.
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• Ability to stand for extended periods and perform routine front desk duties.

Preferred Attributes

• Positive attitude and genuine commitment to guest satisfaction.
• Strong problem-solving skills and the ability to multitask effectively.
• Team-oriented mindset with a willingness to support other departments when needed.
• Ability to adapt to changing priorities while maintaining high service standards.

What We Offer

• A supportive and professional work environment.
• Opportunities to build valuable skills in hospitality and customer service.
• The chance to make a meaningful impact on guest experiences every day.

Competitive Compensation and Benefits including health, dental and vision insurance along with 401(k) plan. We are an equal opportunity employer and a drug-free workplace. This is a position which will require work on weekends, nights and holidays. Please, no phone calls about this job!

EOE/AA. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.