Front Desk Associate

HRMD/Texas Pain Physicians; Richardson (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

HRMD/Texas Pain Physicians is seeking a professional Front Desk Receptionist to welcome guests and support daily office operations at our Richardson, TX location.

The role includes handling calls, mail, scanning, and data entry in a HIPAA-conscious environment. Strong customer service, organizational skills, and proficiency with Microsoft Office are essential.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience preferred.
• Strong customer service and telephone etiquette.
• Professional, friendly, and welcoming demeanor.
• Ability to handle confidential information appropriately.

Responsibilities

• Greet and assist guests, visitors, and staff in a friendly, professional manner.
• Answer, screen, and direct incoming phone calls as needed.
• Receive, sort, and distribute mail and deliveries.
• Scan documents and upload to the correct digital drives.
• Maintain organized, confidential filing and records management.

Skills

Customer service

Communication skills

Organizational skills

Confidentiality

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR

Data entry

Email

Scanning equipment

Shared drives

Job description

The Front Desk Receptionist is responsible for creating a welcoming and professional first impression for guests,visitors, and employees. This position manages front desk activities, receives and distributes packages and mail,and ensures incoming documents are properly scanned, organized, and uploaded to the appropriate digitaldrives.Essential Functions Greet and welcome guests, visitors, clients, and vendors in a friendly and professional manner. Answer, screen, and direct incoming phone calls and messages as appropriate. Receive, sort, and distribute incoming mail, packages, and deliveries. Open and process company mail according to established procedures. Review documents and determine the appropriate department, folder, or digital drive for filing. Scan incoming mail and documents clearly and accurately. Upload scanned documents to the correct shared drives, folders, or electronic filing systems. Ensure digital documents are properly named, organized, and stored for easy retrieval. Maintain confidentiality when handling sensitive mail, documents, and company information. Notify appropriate employees or departments when important mail, packages, or documents are received. Maintain an organized, clean, and professional reception area. Assist employees and visitors with general questions and requests. Maintain accurate records of packages, deliveries, and other incoming items as needed. Coordinate with office staff to ensure mail and document-processing procedures are followed consistently. Perform other administrative and front-desk duties as assigned.Qualifications Previous receptionist, front desk, administrative, or office experience preferred. Strong customer service and communication skills. Professional, friendly, and welcoming demeanor. Strong attention to detail and organizational skills. Ability to handle confidential information appropriately. Basic computer skills and familiarity with email, scanning equipment, shared drives, anddocument-management systems. Ability to accurately follow filing, scanning, naming, and document-upload procedures. Ability to prioritize tasks and work independently in a busy office environment.HIPAA Privacy & Confidentiality RequirementsThe Front Desk Receptionist will have access to confidential information, both written and oral, in thecourse of his/her employment and job responsibilities. In order to maintain the integrity of Protected HealthInformation (PHI), this information is not to be disclosed to any unauthorized individuals as outlined in thePolicies and Procedures of HRMD.Supervisory ResponsibilityThis position has no supervisory responsibilities.Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipmentsuch as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe physical demands described here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job and include (but are not limited to):While performing the duties of this job, the employee is regularly required to talk or hear. The employeeoccasionally is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.This is a largely sedentary role; however, some filing may be required. This would require the ability to liftfiles, open filing cabinets and bend or stand on a stool as necessary.TravelThis position requires no travel.Educational and Experience Requirements High school diploma or equivalent 1 year of customer service experience required Excellent customer service and telephone etiquette skills Must have experience with Microsoft Office, data entry and navigating multiple screens Must be able to type a minimum of 30 WPM Experience with EMR preferred Experience working in a Healthcare environment is preferredOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties orresponsibilities that are required of the employee for this job. Duties, responsibilities and activities may change atany time with or without notice.Compensation$15 - $17/hour, depending on experience#hrmdtpp