Front Desk Associate

Paycom; Richardson (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

Paycom is seeking a Front Desk Receptionist to create a welcoming, professional first impression for guests, visitors, and employees at our Richardson, TX location. The role handles front desk duties, mail and package processing, scanning and uploading documents to digital drives, and maintaining organized records.

Ideal candidates will have high school diploma, 1 year of customer service, proficiency with Microsoft Office, data entry, and basic document-management.

Qualifications

• Previous receptionist, front desk, administrative, or office experience preferred.
• Strong customer service and communication skills.
• Professional, friendly, and welcoming demeanor.
• Strong attention to detail and organizational skills.
• Ability to handle confidential information appropriately.
• Basic computer skills and familiarity with email, scanning equipment, shared drives, and document-management systems.
• Ability to follow filing, scanning, naming, and document-upload procedures.
• Ability to prioritize tasks and work independently in a busy office environment.

Responsibilities

• Greet and welcome guests, visitors, clients, and vendors in a friendly and professional manner.
• Answer, screen, and direct incoming phone calls and messages as appropriate.
• Receive, sort, and distribute incoming mail, packages, and deliveries.
• Open and process company mail according to established procedures.
• Review documents and determine the appropriate department, folder, or digital drive for filing.
• Scan incoming mail and documents clearly and accurately.
• Upload scanned documents to the correct shared drives, folders, or electronic filing systems.
• Ensure digital documents are properly named, organized, and stored for easy retrieval.
• Maintain confidentiality when handling sensitive mail, documents, and company information.
• Notify appropriate employees or departments when important mail, packages, or documents are received.
• Maintain an organized, clean, and professional reception area.
• Assist employees and visitors with general questions and requests.
• Maintain accurate records of packages, deliveries, and other incoming items as needed.
• Coordinate with office staff to ensure mail and document‑processing procedures are followed consistently.
• Perform other administrative and front-desk duties as assigned.

Skills

Customer service

Communication skills

Detail oriented

Confidentiality

Organizational skills

Independent worker

Education

High school diploma or equivalent

Tools

Microsoft Office

Data entry

EMR

Document management systems

Email & scanners

Job description

Job Details: Job Location: 811 SOUTH CENTRAL EXPY - RICHARDSON, TX 75080, Position Type: Full Time, Education Level: High School, Salary Range: $15.00 - $17.00 Hourly, Job Shift: Day, Job Category: Health Care, The Front Desk Receptionist is responsible for creating a welcoming and professional first impression for guests, visitors, and employees. This position manages front desk activities, receives and distributes packages and mail, and ensures incoming documents are properly scanned, organized, and uploaded to the appropriate digital drives.

Essential Functions

• Greet and welcome guests, visitors, clients, and vendors in a friendly and professional manner.
• Answer, screen, and direct incoming phone calls and messages as appropriate.
• Receive, sort, and distribute incoming mail, packages, and deliveries.
• Open and process company mail according to established procedures.
• Review documents and determine the appropriate department, folder, or digital drive for filing.
• Scan incoming mail and documents clearly and accurately.
• Upload scanned documents to the correct shared drives, folders, or electronic filing systems.
• Ensure digital documents are properly named, organized, and stored for easy retrieval.
• Maintain confidentiality when handling sensitive mail, documents, and company information.
• Notify appropriate employees or departments when important mail, packages, or documents are received.
• Maintain an organized, clean, and professional reception area.
• Assist employees and visitors with general questions and requests.
• Maintain accurate records of packages, deliveries, and other incoming items as needed.
• Coordinate with office staff to ensure mail and document‑processing procedures are followed consistently.
• Perform other administrative and front-desk duties as assigned.

Qualifications: Qualifications

• Previous receptionist, front desk, administrative, or office experience preferred.
• Strong customer service and communication skills.
• Professional, friendly, and welcoming demeanor.
• Strong attention to detail and organizational skills.
• Ability to handle confidential information appropriately.
• Basic computer skills and familiarity with email, scanning equipment, shared drives, and document-management systems.
• Ability to accurately follow filing, scanning, naming, and document-upload procedures.
• Ability to prioritize tasks and work independently in a busy office environment.

HIPAA Privacy & Confidentiality Requirements

The Front Desk Receptionist will have access to confidential information, both written and oral, in the course of his/her employment and job responsibilities. In order to maintain the integrity of Protected Health Information (PHI), this information is not to be disclosed to any unauthorized individuals as outlined in the Policies and Procedures of HRMD.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and include (but are not limited to): While performing the duties of this job, the employee is regularly required to talk or hear. The employee occasionally is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This is a largely sedentary role; however, some filing may be required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Travel

This position requires no travel.

Educational and Experience Requirements

• High school diploma or equivalent
• 1 year of customer service experience required
• Excellent customer service and telephone etiquette skills
• Must have experience with Microsoft Office, data entry and navigating multiple screens
• Must be able to type a minimum of 30 WPM
• Experience with EMR preferred
• Experience working in a Healthcare environment is preferred

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation

$15 - $17/hour, depending on experience

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