Front Desk Associate

Liv Hospitality LLC; Rapid City (SD); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hotel discounts

Dining deals

WaTiki passes

Starbucks offers

Juniper access

AJ's Wicked Salon & Spa

Gaming benefits

Sol Vibe discounts

Job summary

Fairfield by Marriott in Rapid City, SD is hiring for a Front Desk Associate. You will assist guests with check-in/check-out, answer inquiries, and provide information about local attractions while maintaining a welcoming lobby environment.

Position requires strong computer skills, ability to multitask in a fast-paced setting, and a professional appearance with a uniform and nametag. Flexible schedule and team-oriented culture offered.

Qualifications

• Must be 18 years or older.
• Strong computer skills and ability to learn hotel PMS.
• Ability to learn front desk procedures (check-in/check-out, selling skills, etc).

Responsibilities

• Make room reservations and check guests in/out.
• Issue room keys, pamphlets, discount cards, etc.
• Provide information to guests about hotel services and local amenities.
• Maintain confidentiality and safety of front desk communications.
• Arrange transportation for guests as needed.
• Compute bills, post charges, and collect payments.
• Run reports hand-written and computer-based.
• Maintain cleanliness of front desk and lobby area.
• Wear a compliant uniform and nametag on property.
• Other duties as needed to meet business needs.

Skills

Customer service

Cash handling

MS Office

PMS software

Multitasking

Tools

Hotel PMS

Job description

Joining the team at Fairfield by Marriott in Rapid City, SD, promises an exciting and rewarding career experience. Here's why you should consider being a part of our dynamic team:Vibrant Atmosphere: Immerse yourself in a fun and energetic environment, where every day brings new opportunities and exciting challenges.Growth Potential: With significant growth opportunities within the property and throughout LIV Hospitality, your career can flourish and expand in multiple directions.Thrilling Location: Enjoy being attached to WaTiki Indoor Waterpark Resort, the largest indoor waterpark in South Dakota, ensuring constant action and the added perk of free waterpark tickets.Marriott Family Benefits: As part of the Marriott hotel family, employees can access BonVoy benefits, opening doors to exclusive perks and rewards.Recent Renovations: Experience working in a newly renovated environment, both inside and out, providing a fresh and modern atmosphere for Guests and staff alike.Flexible Schedules: Benefit from flexible scheduling options, accommodating various lifestyles and personal needs.Convenient Location: Easily access your workplace, adding convenience to your daily routine.Supportive Team: Join a team of dedicated professionals who treat each other like family, fostering a strong and caring work environment.Backed by LIV Hospitality: You'll thrive in your role with our comprehensive support and exclusive perks:Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.Dining Deals: Get discounts on food and beverages at our outlets.WaTiki Waterpark Passes: Enjoy family passes for WaTiki Indoor Waterpark.Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.AJ's Wicked Salon & Spa: Enjoy 10% off products and services.Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.At Fairfield by Marriott in Rapid City, you'll find not just a job but a dynamic and fulfilling career path, enriched by growth opportunities, exciting perks, and a supportive team environment.ResponsibilitiesResponsible for making room reservations and checking guests in and out of the Hotel.Issues room keys, Pamphlets, discount cards, etc.Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.Ensures confidentiality, security and safety of hotel guests regarding Front Desk communications at all timesArranges transportation for guests.Compute bills, post charges, collects payment and makes change for guests.Runs various reports - hand written and computer.Maintain the cleanliness and neatness of the front desk and lobby area.Wear a uniform up to property standards and nametag at all times on property.Other duties may be assigned to meet business needs.Other Qualifications:Must be 18 years or older.Must have strong computer skills and ability to learn hotel property management system(s).Ability to quickly learn front desk technical procedures, such as: check-in, check-out, selling skills, computer operations, telephone operations, etc.Strong communication and listening skills and the ability to work and communicate effectively with the general public, employees, co-workers and with all levels of management.Working knowledge of MS Office required, hotel property management systems a plus.Proven ability to multi-task in a high volume work setting with strong attention to detail and deadlines.Dependable with reliable transportation and the ability to work a flexible schedule.Ability to stand for extended periods of time.Benefits for full-time Associates:Health / dental / vision / life401k plan with 3% match after one year of employmentCompany-wide discounts on hotel rooms and restaurantsWe offer daily pay to all Associates through ZayZoon!!!An equal-opportunity employer