Front Desk Associate

PCRK Group (Massage Envy); Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Associate to enhance the customer experience from the first moment guests arrive. This role is pivotal in managing front desk operations, ensuring a welcoming atmosphere, and providing essential information about services and products. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and have a strong commitment to customer satisfaction. Join a team that values diversity and offers a supportive work environment, along with competitive benefits and opportunities for personal growth.

Benefits

Medical, Dental, and Vision Plans

Paid Time Off

Comprehensive 401K Package

45% Discount on Products

Employee Referral Bonuses

Free Monthly Massage/Skin Care Services

Qualifications

• High school diploma or equivalent required; further education in hospitality or business is a plus.
• Previous experience in customer service or front desk roles is preferred.

Responsibilities

• Greet and welcome guests warmly and professionally.
• Manage front desk operations, including scheduling appointments and handling transactions.

Skills

Customer Service

Sales

Organizational Skills

Communication Skills

Multitasking

Education

High School Diploma

Further Education in Hospitality or Business

Tools

Computer Operations

Basic Software Applications

Job description

The Front Desk Associate (FDA) at Massage Envy plays a crucial role in ensuring an exceptional customer experience from the moment a guest walks through our doors. As the first point of contact, the FDA is responsible for creating a welcoming environment, managing appointment bookings, and providing information about our services and products. This position requires a strong focus on sales, customer service, organizational skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

1. Greet and welcome guests warmly and professionally
2. Manage front desk operations, including answering phone calls, scheduling appointments, and handling transactions
3. Provide accurate information regarding services, products, and promotions to guests
4. Maintain a clean and organized front desk area
5. Address and resolve guest inquiries and concerns promptly and effectively
6. Assist in promoting membership options, retail products, and additional services
7. Support the team in reaching sales and operational goals

Requirements

1. High school diploma or equivalent required; further education in hospitality or business is a plus
2. Previous experience in customer service or front desk roles is preferred
3. Excellent communication and interpersonal skills
4. Ability to multitask and manage a busy front desk efficiently
5. Proficient in computer operations and basic software applications
6. A positive attitude with a strong commitment to customer satisfaction

Benefits

1. Medical, dental, and vision plans
2. Paid time off
3. Comprehensive 401K package
4. 45% discount on products
5. Employee referral bonuses
6. Free monthly massage/skincare services

We value our differences and believe they make us better. We encourage everyone with the skills, experience, and passion to apply, regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodations will be provided for qualified individuals with disabilities.