Front Desk Associate

EyeSouth Partners; Lemont (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen im Gesundheitswesen sucht einen engagierten Front Desk Associate, der für die Bereitstellung erstklassiger Patientenservices verantwortlich ist. Diese spannende Rolle umfasst die Verwaltung von Patienteninformationen, Terminplanung und die Bearbeitung medizinischer Unterlagen. In einem dynamischen Umfeld, das sich der Bildung und der Patientenversorgung verschrieben hat, haben Sie die Möglichkeit, Teil eines Teams zu werden, das sich für technologische Innovationen und mitfühlende Pflege einsetzt. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische Versorgung

Zahnmedizinische Versorgung

Sehhilfe

401k mit Match

HSA/FSA

Telemedizin

Großzügige PTO

Mitarbeiterrabatte

Mitarbeiterhilfeprogramme

Lebens- und Invaliditätsversicherung

Qualifications

• Mindestens 2 Jahre Erfahrung in einem medizinischen Büro oder Gesundheitswesen.
• Starke Computerkenntnisse und eine Mindest-Tippgeschwindigkeit von 30 WPM.

Responsibilities

• Bereitstellung von hervorragendem Kundenservice und Patientenkommunikation.
• Verifizierung von Patienteninformationen und Versicherung.

Skills

Kundenservice

Versicherungskenntnisse

Computerkenntnisse

Organisationsfähigkeiten

Medizinische Terminologie

Education

High School Diploma oder Äquivalent

Job description

Join to apply for the Front Desk Associate role at EyeSouth Partners.

University Retina, a full-service practice specializing in retina, vitreous, and macula diseases, is seeking a Front Desk Associate. The practice has locations in Oak Forest, Bedford Park, Lemont, and Lombard, Illinois, led by board-certified ophthalmologists and retina specialists. It is committed to education, technology, charity, and compassionate care, providing patients with the highest level of retinal treatment using state-of-the-art technology.

Role Overview

The Front Desk Associate provides exceptional patient service in person and over the phone. Responsibilities include interviewing patients or their representatives to gather demographic, financial, and insurance information for billing purposes, performing clerical duties, scheduling appointments, processing medical records requests, entering patient data, and accepting payments.

Pay Range

$17.00-$19.00/hr, commensurate with experience.

Responsibilities

• Display professionalism and deliver superb customer service.
• Obtain and verify patient demographic and insurance information.
• Verify insurance and collect copays, co-insurance, and outstanding balances.
• Ensure all patient intake forms are signed and complete.
• Handle patient communications via phone, messaging portals, email, and fax.
• Schedule appointments and process medical record requests.
• Coordinate with clinical staff to ensure a positive patient experience.

Minimum Education

• High School Diploma or Equivalent.

Required Skills

• At least 2 years of experience in a medical office or healthcare setting.
• At least 2 years of healthcare insurance experience.
• Strong computer skills and a minimum typing speed of 30 WPM.
• Excellent customer service and interpersonal skills.
• Dependability, organization, and professionalism.
• Ability to learn quickly, retain training, problem-solve, and work independently.

Preferred Skills

• Understanding of medical terminology.

Benefits

We offer a comprehensive benefits package including medical, dental, vision, 401k with match, HSA/FSA, telemedicine, and generous PTO. Additionally, employees receive free benefits such as discounts, employee assistance programs, life and disability insurance.

For more details, visit our benefits page: https://www.eyesouthpartners.com/careers/employee-benefits/.

Additional Information

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Other
• Industry: Hospitals and Healthcare

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