Front Desk Associate

IGNITE Fitness Holdings; City of Rome (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the fitness sector is looking for a Front Desk Associate to join their vibrant team. This role involves delivering exceptional customer service, managing multiple tasks, and ensuring a welcoming environment for all members. The ideal candidate will possess strong communication skills and a proactive attitude, thriving in a fast-paced setting. With flexible scheduling and a focus on member satisfaction, this position offers a unique opportunity to contribute to a mission-driven organization dedicated to promoting health and fitness. If you are enthusiastic and energetic, this role is perfect for you!

Benefits

Competitive salary & 401K plan

Health benefits including Medical, Dental, Vision

Paid Time Off

Free Black Card membership

Exercise incentives

Qualifications

• Must be 18 years or older with a High School Diploma.
• At least 6 months of customer service experience preferred.

Responsibilities

• Welcome and exit members courteously.
• Provide efficient telephone service and resolve customer concerns.
• Maintain cleanliness of the club and promote products.

Skills

Customer Service Skills

Problem-Solving Skills

Communication Skills

Multi-tasking Ability

Work Ethic

Education

High School Diploma or equivalent

Job description

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Job Description

Planet Fitness, a private equity-backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a friendly and courteous individual who delivers excellent service, fosters customer satisfaction and loyalty, and promotes Ignite Fitness Holdings-Planet Fitness Mission, Vision, and Values. The role requires balancing multiple tasks with a friendly demeanor.

Essential Duties and Responsibilities

• Welcome and exit members professionally and courteously with greetings and farewells.
• Anticipate members' needs, respond promptly, and acknowledge all members.
• Provide efficient telephone service, answering calls promptly and knowledgeably, ensuring accurate information.
• Use strong communication and problem-solving skills to resolve customer concerns effectively.
• Maintain cleanliness of the club for up to 50% of the shift.
• Deliver prompt customer service with high accuracy in a fast-paced environment.
• Accept payments, give change and receipts.
• Promote products and promotions to drive revenue.
• Answer customer questions regarding policies and procedures in a clear, friendly manner.

Minimum Skills

• Ability to manage multiple responsibilities.
• Strong work ethic with decision-making and problem resolution skills.
• Self-starter with initiative and minimal supervision.
• Flexibility to work rotating schedules.
• Superior customer service skills, preferably in the fitness industry.
• Energetic, enthusiastic, and hardworking.
• Physical requirements include talking, hearing, sitting, standing, handling objects, and lifting up to 50 pounds regularly, up to 75 pounds occasionally.

Minimum Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent.
• At least 6 months of face-to-face customer service experience in retail or 1 year in fitness preferred.

Hours

Discuss availability with the Hiring Manager and note it on your application. Hours include weekdays and/or weekends based on club needs, with flexible availability preferred.

Benefits

• Competitive salary & 401K plan.
• Health benefits including Medical, Dental, Vision, LTD, STD, and Illness (full-time).
• Paid Time Off (full-time).
• Free Black Card membership and exercise incentives.

Planet Fitness is an Equal Opportunity Employer.