Front Desk Associate - PRN

HealthCare, Inc.; Maricopa (AZ); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Front Desk Associate to join their dynamic team at a new Micro Hospital. This role is pivotal in ensuring a welcoming environment for patients and visitors, handling registrations, and maintaining patient confidentiality. The ideal candidate will thrive in a fast-paced setting, demonstrating exceptional communication and organizational skills. With a commitment to patient satisfaction and a collaborative workplace culture, this position offers a unique opportunity to contribute to a patient-focused healthcare environment. Join us in making a difference in the lives of our patients!

Qualifications

• Previous ER or Patient Registrar experience preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Act as the first point of contact for patients and visitors.
• Register patients and maintain confidentiality in compliance with HIPAA.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Medical Terminology

Insurance Verification

Education

High School Diploma/GED

Tools

EMR Systems

Spreadsheets

Job description

Join Our Exceptional Laboratory Team!
We’re seeking aFront Desk Associate (PRN/"As needed")to support for physicians and nurses in the Emergency Center at our NEW Micro Hospital. We’d love to hear from you!

Why Work With Us?
We are a patient-focused healthcare provider committed to delivering the highest standards of care while fostering a positive and collaborative workplace culture. Our team takes pride in adhering to theExceptional Promiseby treating every patient and employee with courtesy, dignity, and respect. Here, you'll find opportunities for growth, a supportive team, and the resources you need to succeed.

The Front Desk Associate acts as the first point of contact in Exceptional Community Hospital and is responsible for the following duties:

Essential Duties & Responsibilities:

• Treat all patients and colleagues with dignity and respect.
• Open communication between all departments and cultivating a team environment.
• Communicate professionally and effectively with patients, visitors, and vendors.
• Ability to handle a fast-paced environment professionally and with poise.
• Stand and greet all patients and visitors in a friendly, courteous, and professional manner.
• Maintain confidentiality and observe HIPAA compliance.
• Register Emergency Room, Direct Admission, and Outpatient Service patients in a timely and concierge manner in accordance with EMTALA compliance.
• Obtain all necessary patient demographics, financial information, patient consents, and additional forms.
• Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services.
• Explanation of benefits and upfront collections of ER Copayments, Deductibles, and self-pay totals.
• Processing payments and regular communication with the Central billing Office to resolve errors.
• Perform patient status changes as clinical staff directs.
• Maintaining patient charts, including creating files, scanning documents into the EMR, auditing charts for completeness, filing, shifting, and occasional shredding.
• Answer, screen, and direct incoming phone calls.
• Facilitate deposits and cash reconciliations during shift change.
• Maintain with accuracy all spreadsheets, and patient logs.
• Perform clerical duties, including mail delivery, faxing, copying, and scanning
• Perform other duties as assigned.

Qualifications:

• Previous Emergency Room (ER) Experience and/or Patient Registrar Experience (Preferred)
• Working knowledge of insurance identification and terminology (Preferred)
• Working knowledge of insurance verification and benefit descriptions (Preferred)
• Working knowledge of Admission Notifications and Insurance Authorizations
• Working knowledge of Medical Terminology
• Strong Organization Skills
• Proficient Computer Skills
• Strong Communication and Customer Service Skills
• Current Background Clearance and Satisfactory Background Check Results
• High School Diploma/GED
• Commitment to Patient and Family Satisfaction

Schedule:

• PRN (as needed): Days/Nights/Weekends (minimum of 2 shifts per month required)