Front Desk Associate

Atrium Hospitality; Oklahoma City (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Services Associate to join their dynamic team. This role offers the chance to create memorable guest experiences while working in a supportive environment that values teamwork and personal growth. You'll be responsible for checking in guests, addressing inquiries, and ensuring a smooth operation of hotel services. With competitive pay and a comprehensive benefits package, including medical insurance and travel discounts, this position is perfect for those looking to advance their career in hospitality. Join a team that prioritizes your development and rewards your dedication!

Benefits

Daily Pay

Exclusive Travel Discounts

401k Plans

Comprehensive Medical Insurance

Free Downtown Parking

Hotel Stay Discounts

Qualifications

• Professional customer service experience is essential.
• Ability to use computers and systems for data processing.

Responsibilities

• Check-in and check-out guests efficiently.
• Respond to guest inquiries and resolve issues promptly.
• Handle credit card transactions and process accounts.

Skills

Customer Service

Computer Skills

Education

High School Diploma or Equivalent

Job description

Hotel:

Oklahoma City Residence Inn
400 East Reno Avenue
Oklahoma City, OK 73104
Front Desk Associate Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Starting at $15.50/hr.

Atrium Hospitality is currently recruiting a Guest Services Associate. Grow your career in hospitality with Oklahoma City Residence Inn in Bricktown! It is our pleasure and commitment to foster an environment of mutual respect, inclusion of all cultures, collaborative teamwork, and create a sense of belonging for all associates.

Why work at the Oklahoma City Residence Inn in Bricktown?

• Great team environment with growth opportunities!
• Free Downtown parking for employees.
• Convenient public transportation – the Oklahoma City Streetcar stops across the street and the Embark bus stop is a block away.
• Hotel Stay Discounts for all team members! Full comprehensive benefits package including medical, dental, vision, short/long-term disability, legal, 401k matching, and MORE!

Work Performed:

The Guest Services Associate is tasked with the following duties, responsibilities, and assignments:

• Check-in and check-out guests.
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner.
• Answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions.
• Handle credit card transactions and process guest accounts.
• Print and distribute Daily Event Sheet, door signs, reader board signs, key card items, etc.
• Fax, make copies, and arrange shipping and receiving of packages for guests, along with other services of the Business Center.
• Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to management.
• Ensure the safety and security of guests through reporting any safety hazards that may pose a threat to guests and follow proper hotel key control procedures.
• All other work as required to complete the primary purpose of the position.

Qualifications:

Required Experience:

• Professional customer service experience.
• Use computers and computer systems (including hardware and software) to enter data, or process information.

Preferred Education:

• High School diploma or equivalent.

Physical:

• Ability to lift, pull and push up to 50 pounds regularly.
• Ability to bend and squat repeatedly.
• Ability to walk and stand for duration of scheduled shift.

Availability:

• Flexible to work day shifts, early mornings, evenings, nights, weekends, and holidays.

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At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.

Including:

Daily Pay – Get paid when you need it
Exclusive Travel Discounts – Save big at Marriott and Hilton properties
401k Plans – Invest in your future
Comprehensive Medical Insurance – Your health matters to us
Additional Property-Specific Perks – Because every location has something special to offer

But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self-paced online classes, and opportunities at 70+ hotels nationwide, you can grow your future the way you want.

Ready to take the next step? Join a team that values you and your future!

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Notice of candidate Privacy Rights: Privacy Policy