Front Desk Associate

Atrium Hospitality LP; Norman (OK); On-site; Full time

Job summary

Join a dynamic team at an established hotel where your customer service skills will shine! As a Front Desk Associate, you will be the welcoming face for guests, ensuring they have a memorable experience from check-in to check-out. This role offers a fantastic opportunity to grow within a thriving hospitality environment, with a focus on teamwork and service excellence. Enjoy competitive pay, comprehensive benefits, and exciting perks, including travel discounts and daily pay options. If you're looking for a rewarding career in hospitality, this is the perfect place to start your journey!

Benefits

Daily Pay

Exclusive Travel Discounts

401k Plans

Comprehensive Medical Insurance

Additional Property-Specific Perks

Qualifications

• Professional customer service experience is essential.
• Ability to lift, pull, and push up to 50 pounds regularly.

Responsibilities

• Check-in and check-out guests efficiently.
• Respond to guest inquiries and resolve issues promptly.
• Ensure safety and security of guests and hotel property.

Skills

Customer Service

Cash Handling

Problem Solving

Job description

Hotel:

Norman Embassy Suites

2501 Conference Dr

Norman, OK 73069

Position: Front Desk Associate

Employment Type: Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

Pay Rate: Starting $15/hr

Why work at the Norman Embassy Suites?

• We have growth opportunities! Norman Embassy Suites has consistently been among the top Atrium Hospitality hotels with respect to internal promotions with 22 in 2022 and 24 in 2023.
• Just off I-35 and Robinson, Norman Embassy Suites is in a BOOMING part of the SOONER city. Neighboring the growing 24th Avenue Shops, Norman Embassy Suites is a mere 15-minute ride from the University of Oklahoma’s campus.
• With a close-knit group of hospitality professionals and top-quality people, the team at Norman Embassy Suites consistently boasts one of the lowest turnover rates in all of Atrium Hospitality’s hotels!
• Hotel Discounts for all team members! Full comprehensive benefits package including medical, dental, vision, short/long-term disability, legal, 401k matching, and MORE!

Why Front Desk?

The Front Desk team is a key proponent of our company and hotel’s culture. As the face of our team, the primary purpose of the Front Desk Associate is to ensure that guests have an excellent beginning-to-end hotel experience.

Work Performed:

The Front Desk Associate is tasked with the following duties, responsibilities, and assignments:

• Check-in and check-out guests;
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner;
• Answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions;
• Handle cash and credit card transactions and process guest accounts;
• As needed, fulfill job responsibilities expected of a Concierge Attendant;
• Ensure proper disinfecting/sanitization/cleaning of the hotel front desk, lobby, and administrative office;
• Print and distribute Daily Event Sheet, door signs, reader board signs, key card items, etc.;
• Fax, make copies, and arrange shipping and receiving of packages for guests, along with other services of the Business Center;
• Follow all company safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management.
• Ensure the safety and security of guests through reporting any safety hazards that may pose a threat to guests and follow proper hotel key control procedures;
• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

• Required Experience: Professional customer service experience
• Physical: Ability to lift, pull and push up to 50 pounds regularly, ability to bend and squat repeatedly, ability to walk and stand for duration of scheduled shift
• Availability: Flexible to working days, early mornings, evenings, weekends and holidays.

At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.

Including:

• Daily Pay - Get paid when you need it
• Exclusive Travel Discounts - Save big at Marriott and Hilton properties
• 401k Plans - Invest in your future
• Comprehensive Medical Insurance - Your health matters to us
• Additional Property-Specific Perks - Because every location has something special to offer

But we don’t just offer jobs - we help you build careers. With internship programs, training plans, hundreds of self-paced online classes, and opportunities at 70+ hotels nationwide, you can grow your future the way you want.

Ready to take the next step? Join a team that values you and your future!

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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