Front Desk Associate

Oula; Norwalk (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative healthcare provider is seeking a Front Desk Associate to enhance patient experiences in maternity care. This role involves administrative tasks, patient interactions, and ensuring smooth clinic operations. The ideal candidate is passionate about improving maternity care, possesses strong communication skills, and is organized in handling daily responsibilities. Join a dynamic team dedicated to setting a new standard in patient-centered care and contribute to a supportive environment that values diversity and inclusion. This full-time position is based in Norwalk, CT, offering a rewarding opportunity to make a meaningful impact.

Qualifications

• 2+ years relevant experience in healthcare preferred.
• Strong computer skills and ability to work independently.

Responsibilities

• Check patients in and out efficiently.
• Answer patient phone calls and manage schedules.
• Maintain front desk operations and assist with clinic tasks.

Skills

Patient Communication

Administrative Skills

Organizational Skills

Interpersonal Skills

Computer Skills

Education

High School Diploma/GED

Associates Degree

Tools

EMR Software

Job description

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Oula delivers maternity care built around our patients – offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most. Since launching in 2021, we've expanded our services to include Preconception and Miscarriage Care, Pregnancy Care, Hospital-Based Delivery, Postpartum Support, and Gynecology. We have 3 clinics in New York, with exciting expansion on the Horizon! Come join our team of clinicians, innovators, operators, and technologists, passionate about setting a new standard in maternity care.

About the Role:

We are looking for a Front Desk Associate to join our collaborative maternity practice. We're searching for an individual who is thoughtful and passionate about delivering patient-centric care and is excited to join a dynamic and innovative team.

In addition to helping shape Oula's patient's overall clinical experience, you will also be responsible for routine administrative tasks that help ensure the clinics run smoothly and that patients are greeted, checked in, roomed, and checked out in a timely manner. This is the perfect opportunity for an individual that is excited to help execute a new best-in-class maternity care experience.

This is a full time position and is based in our new Norwalk, CT clinic.

Key Responsibilities:

• Checking patients in and out
• Answering patient phone calls
• Collecting co-pays and facilitating insurance billing
• Medical Record Retrieval/Tracking
• Preparation of and participation in daily huddles to ensure the clinic runs smoothly
• Work with your Clinical Operations Manager to review and upkeep clinic schedules; including scheduling patients for routine clinic appointments, blood draws, sonograms and other appointments as well as handling reschedules and late patient communication.
• General front of house maintenance - daily checklists, taking out trash as needed, refreshing the plants, making sure snacks, water & tea are stocked, etc.
• Occasional administrative tasks associated with daily clinic operations
  
  

About You:

• You're passionate about improving maternity care through a combination of clinical care, technology, patient empowerment and education
• A strong listener and communicator with the ability to connect with a wide variety of audiences and respond to a wide variety of needs
• A cultural carrier with full alignment to Oula's commitment to deliver the highest degree of patient centered care
• Organized as it relates to daily tasks and as well as an ability to work towards longer term goals and projects
• Flexible in your approach and ability to adapt to changing circumstances
  
  

Desired Experience & Qualifications:

• Associates or above desired; High School Diploma/GED required
• 2+ years relevant experience in the healthcare field
• Ability to work independently and efficiently
• Strong computer skills - experience in EMR preferred
• Excellent interpersonal, organizational, and communication skills
• Exemplary and dedicated work ethic
  
  

Oula's Commitment as an Equal Opportunity Employer:

We want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter – this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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