Front Desk Associate New Norwalk, CT

Blackjays; Norwalk (CT); On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative maternity care provider is seeking a Front Desk Associate to enhance patient experiences in a collaborative setting. This role involves administrative tasks and patient interactions, ensuring smooth clinic operations. Ideal candidates are passionate about healthcare, possess strong communication skills, and thrive in a dynamic environment. Join a team dedicated to improving maternity care through technology and patient empowerment, and be part of a mission to set a new standard in the field.

Benefits

Paid Family Leave

Medical, Dental, and Vision Insurance

401k Plan

Tuition Assistance

Flexible Work Environment

Ample PTO

Continuing Medical Education Support

Qualifications

• 2+ years of relevant experience in the healthcare field.
• Strong computer skills with EMR experience preferred.

Responsibilities

• Check patients in and out efficiently.
• Facilitate insurance billing and collect co-pays.
• Maintain clinic schedules and assist with daily operations.

Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Healthcare Experience

Flexibility

Education

High School Diploma/GED

Associate's Degree or Above

Tools

EMR Systems

Microsoft Office

Job description

We're setting a new standard, delivering better outcomes for birthing people and their babies.

Join our passionate team of clinicians, operators, and technologists to redesign maternity care from the ground up.

Collaboration is essential for progress. We can go further and accomplish more together.

Embrace the ups and downs.

The highs are high and the lows are low, but we are comfortable with the variation. We know it’s part of the beautiful journey.

We keep our business healthy.

When we conceive of ideas, we consider the financial impact because we can only achieve our mission if our business is strong.

Listen to understand.

When we listen, we look for the merit in the other perspective and recognize the good intentions.

Our differences are our strength.

We seek out teammates who bring a varied perspective. When we don’t have broad representation, we bring in more voices.

We seek out feedback and incorporate it. We look for opportunities to grow through hard work, increased responsibility, and coaching.

Perks and Benefits

PAID FAMILY LEAVE

We offer a generous parental leave policy. Eligible employees may take up to 16 weeks of parental leave, with 8 weeks covered by Oula.

HEALTH & WELLNESS

Our benefit package includes medical, dental, and vision insurance including mental health care.

FINANCIAL WELLNESS

We offer a 401k plan as well as a variety of pre-tax accounts like HSAs and commuter-benefits.

CONTINUOUS LEARNING

We give our employees support for development, training, tuition assistance, and continuing medical education.

FLEXIBLE WORK ENVIRONMENT

We encourage balancing work and time off with ample PTO and company holidays. Plus many roles allow for hybrid or remote work options.

Oula delivers maternity care built around our patients – offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most. Since launching in 2021, we’ve expanded our services to include Preconception and Miscarriage Care, Pregnancy Care, Hospital-Based Delivery, Postpartum Support, and Gynecology. We have 3 clinics in New York, with exciting expansion on the Horizon! Come join our team of clinicians, innovators, operators, and technologists, passionate about setting a new standard in maternity care.

About the Role:

We are looking for a Front Desk Associate to join our collaborative maternity practice. We’re searching for an individual who is thoughtful and passionate about delivering patient-centric care and is excited to join a dynamic and innovative team.

In addition to helping shape Oula's patient’s overall clinical experience, you will also be responsible for routine administrative tasks that help ensure the clinics run smoothly and that patients are greeted, checked in, roomed, and checked out in a timely manner. This is the perfect opportunity for an individual that is excited to help execute a new best-in-class maternity care experience.

This is a full time position and is based in our new Norwalk, CT clinic.

Key Responsibilities:

- Checking patients in and out

- Collecting co-pays and facilitating insurance billing

- Medical Record Retrieval/Tracking

- Preparation of and participation in daily huddles to ensure the clinic runs smoothly

- Work with your Clinical Operations Manager to review and upkeep clinic schedules; including scheduling patients for routine clinic appointments, blood draws, sonograms and other appointments as well as handling reschedules and late patient communication.

- General front of house maintenance - daily checklists, taking out trash as needed, refreshing the plants, making sure snacks, water & tea are stocked, etc.

- Occasional administrative tasks associated with daily clinic operations

About You:

- You're passionate about improving maternity care through a combination of clinical care, technology, patient empowerment and education

- A strong listener and communicator with the ability to connect with a wide variety of audiences and respond to a wide variety of needs

- A cultural carrier with full alignment to Oula’s commitment to deliver the highest degree of patient centered care

- Organized as it relates to daily tasks and as well as an ability to work towards longer term goals and projects

- Flexible in your approach and ability to adapt to changing circumstances

Desired Experience & Qualifications:

- Associates or above desired; High School Diploma/GED required

- 2+ years relevant experience in the healthcare field

- Ability to work independently and efficiently

- Strong computer skills - experience in EMR preferred

- Excellent interpersonal, organizational, and communication skills

- Exemplary and dedicated work ethic

Oula's Commitment as an Equal Opportunity Employer:

We want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter – this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.

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