Front Desk Associate

EXOS; New York (NY); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Part-time benefits

Job summary

Exos in New York is seeking a Front Desk Associate to join our fitness team. You will deliver personalized member service, assist with enrollment, and manage front desk operations to keep the club welcoming and efficient.

You will coordinate with the Manager to ensure payroll accuracy, prepare membership reports, and help with inventory, audits, and daily center upkeep. Strong communication and organizational skills are essential.

Qualifications

• High School diploma or equivalent.
• Strong organizational skills and customer-service orientation.
• Familiar with Google applications and Microsoft Office.
• Excellent written and verbal communication skills.

Responsibilities

• Provide personalized member service at the front desk.
• Greet and enroll new members; manage front desk operations.
• Coordinate with Manager to ensure payroll accuracy.
• Assist with financial tracking reports.
• Track locker and towel service inventory.
• Prepare monthly membership reports and audits.
• Respond to member concerns professionally and promptly.
• Keep fitness centers stocked and clean.
• Perform other duties as needed.

Skills

Customer service mindset

Organizational skills

Written and verbal communication

Education

High School diploma or equivalent

Tools

Google Apps

Microsoft Office

Job description

Job Summary

We're seeking a Front Desk Associate to join our team.

• Consistently offer the highest level of personalized member customer service while maintaining a positive, enthusiastic and helpful attitude
• Greet and welcome new fitness center members, assist with membership enrollment and front desk operations
• Coordinate with Manager to ensure accurate payroll
• Assist and provide information for financial tracking reports
• Assist and maintain accurate tracking of locker and towel service program and inventory items
• Assist with accurate fitness center membership reports and complete monthly membership audits
• Respond to Member's concerns, suggestions and complaints in a timely, professional and consistent manner
• Assist with keeping the fitness centers well stocked and clean
• Other duties as needed

Qualifications

• Minimum of a High School diploma obtained
• Strong organizational skills and customer-service oriented approach
• Knowledge of Google applications and Microsoft Office applications
• Highly developed written and verbal communication skills

Per pay transparency requirements, the compensation for this position ranges from $15.00/hour to $25.00/hour. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs.

Benefits

Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off.

Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).

Company

WHO WE ARE For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond. Simply put, we "get you ready" for the moments that matter - whether that's striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development. We've never been the type to accept the status quo. We're all about studying, learning, innovating, and making waves. And we feel that it's our responsibility to help others because we know there's a better way. That better way is Exos Readiness.

Equal Opportunity

We are an equal opportunity employer EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.