Reception Associate

exos; Watertown (MA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Life and disability benefits

401(k) plan

Paid time off

Job summary

Exos in Watertown, MA is seeking a friendly Receptionist to join our fitness center team. You will greet members, assist with enrollment at the front desk and deliver exceptional customer service.

You will work with the manager to ensure payroll accuracy, support financial reporting, and help maintain inventory and cleanliness across the gym.

Qualifications

• High School diploma required.
• Strong organizational skills and customer-service oriented approach.
• Knowledge of Google applications and Microsoft Office applications.
• Highly developed written and verbal communication skills.

Responsibilities

• Greet and welcome new members and assist with enrollment at the front desk.
• Provide personalized member service at the front desk.
• Coordinate with Manager to ensure payroll accuracy.
• Assist with financial tracking reports.
• Maintain locker and towel service inventory.
• Prepare monthly membership reports and audits.
• Respond to member concerns professionally and timely.
• Keep fitness centers stocked and clean.
• Perform other duties as needed.

Skills

Organizational skills

Customer service

Written communication

Verbal communication

Education

High School diploma

Tools

Google apps

Microsoft Office

Job description

Job Summary

Responsibilities:

• We're seeking a Receptionist to join our team. As a Receptionist you will:
• Consistently offer the highest level of personalized member customer service while maintaining a positive, enthusiastic and helpful attitude
• Greet and welcome new fitness center members, assist with membership enrollment and front desk operations
• Coordinate with Manager to ensure accurate payroll
• Assist and provide information for financial tracking reports
• Assist and maintain accurate tracking of locker and towel service program and inventory items
• Assist with accurate fitness center membership reports and complete monthly membership audits
• Respond to Member's concerns, suggestions and complaints in a timely, professional and consistent manner.
• Assist with keeping the fitness centers well stocked and clean
• Other duties as needed

Qualifications:

• Minimum of a High School diploma obtained
• Strong organizational skills and customer-service oriented approach
• Knowledge of Google applications and Microsoft Office applications
• Highly developed written and verbal communication skills

Per pay transparency requirements, the compensation for this position ranges from $15 - $25/hour. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs.

• Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off.
• Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).

WHO WE ARE

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.

Simply put, we "get you ready" for the moments that matter - whether that's striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

We've never been the type to accept the status quo. We're all about studying, learning, innovating, and making waves. And we feel that it's our responsibility to help others because we know there's a better way. That better way is Exos Readiness.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer.

We are committed to creating an inclusive and welcoming workplace for all.

We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply.

Exos offers reasonable accommodations to job applicants with disabilities.

Learn more here:
EEO is the Law
EEO is the Law Supplement