Front Desk Agent

FirstService Residential; Atlanta (GA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Paid holidays

Job summary

FirstService Residential is seeking a Front Desk Associate in Atlanta to greet residents, manage guest access, and monitor security systems. You will work with a focus on customer service, clear communication, and timely response to inquiries and incidents.

The role requires reliability, the ability to multitask, and a detail-oriented approach to daily logs and forms, with potential for varied shifts and on-site collaboration with property management.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality, preferred.
• Two to three years of business experience preferred.
• Computer literacy: information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Greet and direct Residents, guests, and invitees.
• Monitor Emergency Response System.
• Demonstrate excellent customer service, communication, and time management.
• Monitor and control Electronic Security Control Systems.
• Respond to emergency situations in a timely and efficient manner.
• Maintain daily log, records, and forms.
• May be assigned other duties by the on-site property manager.
• Follow safety procedures and maintain a safe work environment.

Skills

Customer service

Communication

Multitasking

Emergency response

Access control

Attention to detail

Multilingual (Desirable)

Education

High school diploma or equivalency

College-level courses in business or hospitality

Tools

Computer literacy

Information systems knowledge

Job description

Description

Schedule: Flexible

Compensation: $19.50 - $21.00 Hourly

Job Overview:

As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills.Be detailed oriented and able to multitask.Meet and greet residents; checks guests and service providers in/out.Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Your Responsibilities:

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greet and direct Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills & Qualifications:

• High school diploma or equivalency preferred.
• College level courses in business or hospitality, preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements:

• Ability to lift 30-50lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of spoken and written words.
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.