Front Desk Associate

North Point Hospitality; Nashville (TN); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Competitive Pay

Free Parking

Early Access to Earned Wages

Medical, Dental and Vision Insurance

Travel Discounts

401K Match

PTO After 90 Days

Job summary

A leading hospitality company in Nashville is seeking a Front Desk Associate to provide exceptional customer service at the first-ever Tribrand Marriott property. The role involves greeting guests, managing front desk operations, and ensuring a seamless customer experience. Ideal candidates are energetic and possess strong interpersonal skills. This position offers competitive pay, growth opportunities, and a dynamic work environment in the heart of Downtown Nashville.

Qualifications

• Previous customer service or front desk experience.
• Strong interpersonal skills — outgoing and approachable.
• Highly organized and detail-oriented even during busy shifts.

Responsibilities

• Welcome guests with genuine warmth and professionalism.
• Assist with check-ins, check-outs, and front desk operations.
• Handle guest inquiries and resolve issues with efficiency.

Skills

Customer service

Interpersonal skills

Organization

Detail-oriented

Self-motivated

Job description

Located just 2 blocks from Nashville’s iconic Broadway, our hotel isn’t just a place to stay — it’s a place where three distinct Marriott experiences come together under one roof. As the first-ever Tribrand Marriott property in the world, we proudly unite:

AC Hotels – Chic, modern, and European-inspired

Residence Inn – Extended-stay comfort with all the amenities of home

SpringHill Suites – Spacious, stylish suites for the modern traveler

Are you ready to work where music, hospitality, and Southern charm collide? Our stunning hotel in downtown Nashville is looking for passionate team members who want to be part of something special.

Hourly Rate Starting at $17.50 per hour.

Are you a people person who thrives in a fast-paced, social environment? Do you love being the face of the guest experience? Join our team as a Front Desk Associate at one of the most dynamic hospitality destinations in Downtown Nashville — The First Unique Tribrand Marriott Property where no two days are the same!

What You'll Do:

• Welcome guests with genuine warmth and professionalism
• Assist with check-ins, check-outs, and all front desk operations
• Deliver top-tier service that creates unforgettable guest experiences
• Handle guest inquiries and resolve issues with efficiency and positivity
• Collaborate with a dynamic, high-energy team in a lively downtown setting

What We’re Looking For:

• Previous customer service or front desk experience
• Strong interpersonal skills — you're outgoing, approachable, and energized by people
• Self-motivated with the ability to work independently and with a team
• Highly organized and detail-oriented, even during busy shifts
• Someone who loves getting their steps in! This is an on-your-feet job
• Previous Marriott brand experience and FOSSE knowledge highly desired

Why Join Us?

• Be part of a vibrant team at the distinctive Marriott Tribrand Hotel
• Located in the heart of Nashville's booming Downtown Area
• Growth opportunities within North Point Hospitality's portfolio
• Competitive Pay
• Free Parking / On Bus Route
• Early Access to Earned Wages
• Medical, Dental and Vision Insurance
• Travel Discounts
• 401K Match
• PTO After 90 Days

Ready to make your mark in Music City? Apply today and help us deliver the unforgettable.

About North Point Hospitality:

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we’ve worked with big hotel companies like Hilton and Marriott to create these projects. So far, we’ve built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We’re also working on 5 more hotels that are either being built or planned.