Front Desk Associate

FirstService Residential; Murfreesboro (TN); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Dental benefits

Vision benefits

Part-time schedule

Job summary

FirstService Residential in Murfreesboro, TN is seeking a friendly Front Desk Associate to greet residents and guests and manage building access. This part-time role requires independence, strong customer service, and the ability to handle deliveries and inquiries with professionalism.

You will monitor the fire alarm system, resolve issues, and maintain daily records while following safety procedures. Weekend shifts are required, with a bi-weekly pay of $20 per hour.

Qualifications

• Front desk experience is preferred.
• Ability to work independently.
• Strong customer service and communication skills.

Responsibilities

• Greet and direct residents, guests, and invitees.
• Monitor and control access to the building.
• Handle deliveries and packages.
• Check in/out residents and service providers.
• Monitor the fire alarm system.
• Resolve and follow up on complaints.
• Maintain daily records and forms.
• Follow safety procedures and keep a safe environment.
• Other duties as needed.

Skills

Critical thinking

Problem solving

Decision making

Interpersonal skills

Customer service

Communication

Job description

Description

Job Overview:

The Front Desk associate is the face of our service at the properties we support. These treasured associates consistently interact with both residents andguests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently,and without direct supervision. are the face of our service at the properties we support. These treasured associates consistently interact with both residents andguests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently,and without direct supervision. and provide quality service to our customers.

Your Responsibilities:

• Greeting and directing residents, guests, and invitees
• Monitoring and controlling access to the building
• Handling deliveries and packages
• Stands, greets, and engages residents; checks guests and service providers in/out
• Monitoring the fire alarm emergency response system
• Resolving and following up on all complaints/issues
• Maintaining daily records and forms
• Follows safety procedures and strives to maintain a safe work environment
• Other duties as needed.

Skills & Qualifications:

• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Ability to maintain positivity and diplomacy in a fast-paced environment.
• Excellent organization, motivation and interpersonal skills.
• Critical thinking, complex problem solving, judgment and decision-making ability.
• Excellent customer service skills
• Ability to communicate and provide guidance.
• Ability to read, analyze and interpret technical procedures, leases and/or regulations

Physical Requirements:

• Ability to work under usual office conditions.
• Ability to work at a personal computer as well as be on the phone for extended periods of time.
• Must be able to stand, sit, walk and occasionally climb.
• The incumbent must be on call at all times and able to work extended and flexible hours and weekends as needed.
• Physical demands include ability to lift up to 50 lbs.
• Ability to detect auditory and/or visual emergency alarms.

What We Offer:

As a part-time non-exempt associate (20-29 hours weekly), you will be eligible for full supplemental benefits to include your choice of dental and vision.

Compensation: $20.00Hourly paid bi-weekly

Schedule: Saturday and Sunday, 10am - 6:30pm

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.