Front Desk Associate

OTO Development; Mountain View (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Front Desk Associate to enhance guest experiences at their award-winning hotels. In this role, you will be the first point of contact for guests, assisting them with check-in and check-out procedures and ensuring their needs are met throughout their stay. You will work with a talented team to create a welcoming atmosphere, utilizing your excellent communication skills and customer service expertise. Join a rapidly growing hotel management company that values teamwork and offers competitive pay and benefits, including health insurance options and travel discounts. This is a fantastic opportunity to grow your career in hospitality.

Benefits

Medical insurance options

Dental and vision insurance

401k with company match

Company provided life insurance

Tuition assistance

Paid time off

Paid holiday time

Travel discounts

Qualifications

• Strong interpersonal skills and a passion for customer service.
• Ability to work well in a team environment.

Responsibilities

• Assist guests with check-in/check-out and throughout their stay.
• Handle financial transactions securely and accurately.

Skills

Excellent communication skills

Teamwork

Customer service

Problem-solving

Tools

Hotel electronic reservation system

Computer programs

Job description

Hourly rate: $21.00

Nationally: $13.00 - $16.00

*Rate depends upon state/market*

OTO Development is pleased to announce a wonderful opportunity for a Front Desk Associate.

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as throughout the entirety of their stay.
• Work proficiently on the hotel’s electronic reservation system, as well as other computer programs to ensure a seamless workflow.
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity.
• Anticipate guests’ needs and go out of your way to maximize the guest experience.
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests.

What are the requirements for this position?

• You love working with people and will go above and beyond for each guest’s needs.
• You work well with others and enjoy being part of a team.
• You have excellent oral, written, and interpersonal communication skills.
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests.

Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

About OTO

OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!

OTO provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: Front Desk Associate

Department: Property

Hourly

Position Reports to: General Manager