Front Desk Staff (FT) - Hyperion

Touchstone Climbing Inc.; Redwood City (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic community as a Front Desk Staff member at a vibrant climbing gym. This full-time role is perfect for enthusiastic individuals who thrive in fast-paced environments and enjoy working with people. You'll be the welcoming face for climbers, ensuring smooth operations and fostering an inclusive atmosphere. With competitive pay and a comprehensive benefits package, including health insurance and free gym membership, this position offers an exciting opportunity to be part of an engaging team. If you're passionate about fitness and community, we want to hear from you!

Benefits

Health Insurance

Dental Insurance

Vision Plan

Paid Time Off

Free Gym Membership

Flexible Work Schedule

Mental Health Services

Pro Deals & Staff Discounts

Unlimited Guest Passes

Qualifications

• Flexible availability including evenings and weekends is required.
• Experience in customer service or office management is a plus.

Responsibilities

• Greet visitors and ensure they complete necessary waivers and check-ins.
• Handle customer inquiries and manage calendar reservations.

Skills

Customer Service

Multitasking

Problem Solving

Communication

Education

High School Diploma

Tools

Point of Sale Systems

Computer Proficiency

Job description

In addition to competitive pay, outstanding benefits, free gym membership, and other perks, joining our team connects you with all we have going on in our dynamic community.

About the Role

At Touchstone, the Front Desk crew isn't just the welcoming face of our gym; they're the heartbeat of our community. As the first point of contact for our members and guests, they set the tone for the entire climbing experience. From greeting climbers with a smile to providing essential information and ensuring smooth operations, our front desk crew plays a pivotal role in fostering a supportive and inclusive atmosphere where climbers of all levels can thrive.

Hyperion is looking for enthusiastic and friendly new team members to join our Front Desk Staff. This is a full-time position, working more than 30 hours per week.

Job duties include but are not limited to:

• Ensuring all visitors complete necessary waivers, check in and adhere to gym policies
• Making all visitors feel welcome, answering calls, and responding to emails at the front desk
• Processing memberships and online transactions
• Managing calendar reservations
• Finding creative solutions to customer service challenges, handling customer feedback and resolving any issues in a professional manner
• Selling merchandise and climbing gear in our retail shop
• Ensuring that climbing and gym safety standards are being met, giving guidance in a professional manner when needed
• Maintaining a clean gym, with no cleaning task left undone
• Support other team members and contribute to a positive team environment
• Additional opportunities to work with our communities and classes may be available in the future for interested candidates

Requirements:

• Flexible availability, including evenings and weekends (no exceptions)
• Ability to remain friendly and calm while managing customer needs in a variety of situations
• Highly self-directed and motivated; if you see a task that needs to be done, you do it
• Comfortable and proficient working with computers and point of sales systems
• Ability to multitask and work efficiently in a fast-paced environment
• Customer service, service industry, or office management experience is a plus but not required
• Interest in climbing, outdoor sports, outdoor spaces, fitness, wellness, or all of the above!
• Knowledge of climbing terminology and safety practices is a plus but not required
• Current CPR and First Aid certification is a plus

Starting Pay is $21.00/hour. This is a full-time position, working more than 30 hours per week.Front Desk Staff individual compensation decisions are based on a variety of factors, including but not limited to; facility location and type, membership volume, experience, and job/position tenure.

At Touchstone, we value our employees and offer a comprehensive benefits package for full time employees, including:

• Health Insurance – Choose from two Kaiser Permanente plans:
• 90% employer-paid coverage for employees and 70% for dependents of Kaiser’s top-tier, no-deductible, low-copay plan
• 100% employer-paid coverage for employees and 70% for dependents of a higher-deductible Kaiser plan
• Dental Insurance – 80% employer-paid coverage for employees and 65% for dependents
• Vision Plan - 100% employer-paid coverage for employees and 70% for dependents
• Medical FSA - All employees are eligible to make Pre-tax contributions to a Flexible Spending Account for medical expenses
• Mental Health Services - Access to Modern Health and Calm
• Paid Time Off – Vacation and sick leave provided
• Free Gym Membership – Access to all Touchstone facilities for employee and a +1 membership for a partner, family member, or friend
• Guest Passes - Unlimited guest passes to get a non-member entry to a gym free of charge when accompanied by the employee
• Pro Deals & Staff Discounts – Discounts on gear purchased at our gyms and industry pro deals
• Flexible Work Schedule – Supporting work-life balance

We believe in fostering a supportive and rewarding work environment where our employees can thrive.

If this sounds like something you’d love to do, we want to hear from you! Click Apply now to submit your application!