Front Desk Associate

NJ PEDIATRIC NEUROSCIENCE INSTITUTE; Morristown (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Life insurance

Job summary

The Front Desk Associate at NJ Pediatric Neuroscience Institute serves as the first point of contact for patients and families, handling appointment scheduling, check-in/out, insurance verification, and front-end operations to maintain smooth clinic flow.

This role requires strong computer skills, HIPAA awareness, and the ability to work Monday–Friday with potential evenings or weekend shifts. Experience in medical offices and EMR systems is preferred, and bilingual Spanish skills are a plus.

Qualifications

• Experience healthcare and private practice settings preferred.
• Knowledge of medical terminology and workflows preferred.
• Knowledge of Electronic Medical Records preferred.

Responsibilities

• Maintain a professional atmosphere at the front desk and throughout the office.
• Scheduling New patient appointment requests on our website and obtaining correct patient demographics and insurance information.
• Make calls to schedule/reschedule appointments when necessary.
• Scanning documents into the EMR system.
• Distributing faxes and documenting in the patient’s charts.
• Handling Medical records requests while complying with HIPAA.
• Handling fax/email requests from parents and/or provider offices.
• Willing to cover the Call Center when staff is out.
• Performs other duties as assigned.

Skills

Proficient computer skills

Multi-tasking

Strong communication

Education

High school diploma or equivalent

Tools

EMR system

Microsoft Office

Outlook

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Position Summary

The Front Desk Associate serves as the first point of contact for patients and families, providing courteous, efficient, and accurate front-end administrative support. This role is responsible for appointment scheduling, inbound and outbound calls, patient check-in and check-out, insurance verification, and general inquiries. The associate plays a key role in ensuring a positive patient experience, maintaining clinic flow, and supporting providers and clinical staff through effective communication and organizational skills.

Key Responsibilities

Front Desk Associate

• Maintain a professional atmosphere at the front desk and throughout the office.
• Scheduling New patient appointment requests on our website- obtain correct patient demographics and insurance information while scheduling with appropriate provider.
• Make calls to schedule/ reschedule appointments when necessary.
• Scanning documents needed into our EMR system.
• Distributing faxes to the appropriate individual and documenting in the patient’s charts.
• Handling of any Medical records requests while remaining complaint with HIPAA.
• Handling any Fax/email requests from parents and/or provider offices.
• Willing to cover the Call Center when staff is out.
• Performs other duties as assigned

Additional Notes

• Monday through Friday position
• Evening or weekend hours may be required depending on practice needs.
• Knowledge of medical terminology and workflows preferred
• Knowledge of Electronic Medical Records preferred
• Bilingual in Spanish preferred

Qualifications

• High school diploma or equivalent
• Experience healthcare and private practice settings preferred.
• Proficient computer skills ( i.e. Microsoft Office & Outlook).
• Work quickly and multi-task.

Work Environment & Physical Requirements

• Standard office environment within a medical practice.
• Frequent use of computers and telephones.
• Occasional lifting of files, office supplies, or equipment (up to 20 lbs).

Compensation

• Benefits package offered which include health, dental, vision, PTO, 401(k) and life insurance.

NJPNI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.