Front Desk Associate

Planet Fitness; Matamoras (Pike County); On-site; USD 25,000 - 35,000; Part time

Job summary

A leading fitness center is seeking a Front Desk Associate to create a welcoming environment for members. Responsibilities include greeting guests, assisting with inquiries, and promoting a positive fitness experience. Ideal candidates are reliable, communicative, and eager to support others on their fitness journeys. Join a dynamic team focused on enhancing lives through fitness.

Benefits

Medical, Dental, Vision Insurance

Vacation, Sick Time, Holidays

Free Black Card Membership

401(k) Retirement Plan

Term Life Insurance

Flexible Spending Accounts

Tuition Reimbursement

Employee discounts and perks

Team-building events

Qualifications

• 6-12 months of customer service experience preferred.
• Must be 18 or older.

Responsibilities

• Greeting members and guests, assisting with questions and check-ins.
• Handling member concerns and escalating issues as needed.
• Executing retail transactions and achieving sales goals.

Skills

Communication

Customer Service

Motivation

Job description

Join to apply for the Front Desk Associate role at Planet Fitness

About Us

At Planet Fitness, our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the U.S., with over 2,000 clubs and counting.

Who You Are

All our team members share a passion for our brand and a desire to make members feel welcome. Characteristics of a good fit include:

• Positive and upbeat attitude
• Passion for delivering exceptional member experiences
• Punctual, reliable, and dependable
• Diplomatic interaction with others
• Integrity and respect
• Strong communication skills
• Ability to motivate others
• Quick learner during training

Role Responsibilities

As a Front Desk Associate, your duties include:

• Greeting members and guests, assisting with questions and check-ins
• Promoting our Judgement Free Zone and supporting members’ fitness journeys
• Handling member concerns and escalating issues as needed
• Answering phones and assisting callers
• Membership sign-ups, updates, cancellations, and billing
• Conducting tours and assessing prospective members’ needs
• Executing retail transactions and achieving sales goals
• Maintaining cleanliness and sanitation of equipment and amenities
• Addressing safety and cleanliness issues promptly
• Reporting maintenance concerns

Qualifications

• 6-12 months of customer service experience preferred
• Must be 18 or older
• Willing to become CPR/AED certified (training provided)
• Basic computer skills

Physical Demands

• Standing and moving throughout the club
• Communicating in person and on the phone
• Lifting up to 75 pounds
• Encountering chemicals during shift
• Cleaning and sanitizing regularly
• Moving, bending, and twisting as needed

Benefits

• Medical, Dental, Vision Insurance*
• Vacation, Sick Time, Holidays
• Free Black Card Membership
• 401(k) Retirement Plan
• Term Life Insurance*
• Flexible Spending Accounts*
• Tuition Reimbursement
• Employee discounts and perks
• Team-building events

*Benefits for full-time employees only.

Additional Information

Health and safety are our priorities. All team members are expected to follow safety protocols and report unsafe conditions.

Job Details

• Seniority Level: Entry level
• Employment Type: Part-time
• Job Function: Other
• Industry: Wellness and Fitness Services