Front Desk Staff

Boston Children's Health Physicians; City of Poughkeepsie (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

Boston Children's Health Physicians is seeking a full-time Front Desk Staff member in Poughkeepsie, NY. This entry-level role involves managing patient interactions, verifying information, and assisting with electronic medical records. Ideal candidates will have strong customer service skills and experience with EMR systems.

Qualifications

• Experience with Electronic Medical Records is essential.
• Familiarity with NextGen EMR is a plus.
• Entry-level position requiring strong customer service skills.

Responsibilities

• Responsible for phone etiquette and receptionist duties.
• Verify patient demographics and insurance information.
• Assist patients in accessing the Patient Portal.

Skills

Customer service

Communication

Computer literacy

Phone etiquette

Tools

Electronic Medical Records

NextGen EMR

Job description

Role Description

This is a full-time on-site role for a Front Desk Staff at Boston Children's Health Physicians located in Poughkeepsie and Fishkill, NY. The Front Desk Staff will be responsible for phone etiquette, receptionist duties, customer service, communication, and computer literacy.

Qualifications

• Office responsibilities
• Verify all patient and family demographics
• Verify all insurance information
• Check the online pre-visit registration through the Phreesia program, adding and/or correcting any information in the patient database.
• Follow-up on any positive responses in the Coronavirus screening through Phreesia
• Check Phreesia at the end of the day to prepare for the next day's visits. Address incomplete registration and positive screenings accordingly.
• Check online payments of balances and copayments, assisting parents in making payments if not completed prior to the visit
• Assist new patients in completing registration forms
• Update all information in the patient's electronic record, including removing outdated alerts
• Assist patients in accessing the Patient Portal for each child in the family
• Manage referrals to specialists and handle insurance inquiries
• Make appointments for future visits as patients exit
• Assist in answering telephone calls, scheduling, and rescheduling appointments as needed
• Experience with Electronic Medical Records is essential; familiarity with NextGen EMR is a plus

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative

Industries

Hospitals and Health Care