Front Desk Associate

Talentify; Lexington (KY); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Training & development

Job summary

Genesis Health Clubs is seeking a Front Desk Associate to manage daily front desk operations, check-ins, and member retention while delivering high-quality customer service. You will greet guests, answer inquiries, and support club events with a welcoming, professional demeanor.

The role emphasizes accurate cash handling, card transactions, and teamwork across staff to ensure a smooth member experience and club operations.

Qualifications

• Available to work weekends, evenings, and holidays.
• Must hold CPR certification or obtain within 60 days of start date.
• Ability to work well with others.
• Experience in cash handling and credit cards.
• Customer service abilities.

Responsibilities

• Executes front desk procedures as outlined by the front desk manual.
• Answers phones, takes messages and transfers calls.
• Knowledgeable of club amenities and surroundings.
• Communicates kindly and sincerely using members' names.
• Attends staff and club meetings and events.
• Establishes and maintains professional relationships with members and staff.
• Ensures front desk is clean, maintained and organized at all times.
• Responds quickly and appropriately to emergency situations.

Skills

Customer service

Communication

Teamwork

Guest relations

Tools

Cash handling

Credit card processing

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Training & development

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking