Front Desk Associate

Coastal Health; Jacksonville (FL); On-site; USD 18,000 - 23,000; Full time

Job summary

Coastal Health is seeking a friendly Front Desk Representative for our Primary Care office in Jacksonville, FL. You will be the first point of contact for patients, greeting them warmly, managing check-in/out, scheduling and verifying demographics and insurance information.

Responsibilities include collecting copays, answering calls, relaying messages to providers, maintaining accurate records, and ensuring HIPAA compliance in a fast-paced environment.

Qualifications

• Experience in medical front desk or office preferred, handles patients professionally.
• Strong communication and interpersonal skills.
• Able to stay organized in a fast-paced healthcare setting.
• Knowledge of HIPAA and patient privacy best practices.

Responsibilities

• Greet patients and check in/out for appointments.
• Schedule, reschedule, and confirm appointments.
• Verify patient demographics and insurance information.
• Collect copays and process payments as required.
• Answer phones and relay messages to providers and staff.
• Maintain accurate patient records and documentation.
• Support referrals, records, and other front-office tasks.
• Uphold patient privacy and HIPAA guidelines.

Skills

Excellent customer service

Professional demeanor

Strong organizational skills

Multitasking abilities

Communication skills

Team-oriented

Education

1-3 years experience in medical field

Tools

Electronic Medical Records (EMR) systems

Job description

Job Details

Job Location: Primary Argyle - Jax, FL 32244Front Desk Representative - Primary Care Office

Coastal Health

Location: Jacksonville Florida

Position: Full-Time

Coastal Health is looking for a friendly, professional, and dependable Front Desk Representative to join our Primary Care team.

The Front Desk Representative will be the first point of contact for our patients and will play an important role in creating a welcoming and positive experience from the moment they arrive.

Responsibilities

• Greet patients in a friendly and professional manner
• Check patients in and out for appointments
• Schedule, reschedule, and confirm patient appointments
• Verify patient demographics, insurance, and other necessary information
• Collect copays and other patient payments as required
• Answer incoming phone calls and assist patients with questions
• Communicate messages to providers and appropriate office staff
• Maintain accurate patient information and documentation
• Assist with referrals, records, and other front-office tasks
• Protect patient privacy and follow HIPAA guidelines
• Maintain a clean, organized, and welcoming reception area
• Provide excellent customer service to patients, families, and visitors
• Perform other administrative duties as needed

Qualifications

• Previous medical office or front desk experience preferred
• Excellent customer service and communication skills
• Professional and friendly demeanor
• Strong organizational and multitasking abilities
• Comfortable working in a fast-paced healthcare environment
• Basic computer skills and ability to learn electronic medical record systems
• Ability to handle sensitive patient information professionally and confidentially
• Dependable, punctual, and team-oriented

Ideal Candidate

The ideal candidate is someone who enjoys helping people, communicates well, stays organized, and can provide a warm and professional experience for every patient. Previous healthcare experience is a plus, but we are willing to consider candidates with strong customer service and administrative experience.

Join the Coastal Health team and become an important part of the patient experience in our Primary Care office!

Qualifications

• QualificationsMinimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.